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30 St Mary Axe (widely known informally as The Gherkin) is a commercial skyscraper in London's primary financial district, the City of London. With 40 storeys, it is 180 metres tall and stands on the former site of the Baltic Exchange. The building has become an iconic symbol of London and is one of the city's most widely recognised examples of contemporary architecture.

Our client here stresses that whilst it is undoubtedly a high profile and glamorous site the successful candidate also needs to understand that the site is very process driven and fast paced. The team work very quickly and have to grasp that each client based in the building have different protocols and ways of greeting clients which have to be adhered to.

Monday - Friday

Rotating shift pattern between the hours of - 08:00-16:30, 09:00-17:30, 09:30-18:00, 10:30-19:00

Salary - £30,911.00

About The Role

• Process all visitors in a polite, courteous and professional, demonstrating an understanding of 5 star and VIP customer service
• Prepare and deliver the service for VIP visits and events
• Oversee standards of housekeeping in all areas of the Reception
• Liaise with the Security Team Members to ensure service standards are consistent
• Carry out lobby hosting, working as a team to enhance the visitor journey. Where possible escort VIP visitors to the lift lobby or floors
• Work proactively and anticipate the needs of the client and visitors to the building

‘What OC are made of’

• ‘We Care about You’ – Employee satisfaction and happiness is at the heart of everything we do, and we have various initiatives in place such as an employee wellness programme, Perkbox, Mental health first aid training among others.
• ‘We Invest in You’ – We offer Bespoke learning and development and career progression opportunities thorough our Learning Academy, as well as qualifications through our apprenticeships scheme.
• ‘We are One’ – We are a diverse and inclusive company and are proud to have over 45 different nationalities working with us. If you join OC, you become a member of the OC Family where we value teamwork.
• ‘We Appreciate You’ – We have reward and recognition schemes, The OC Spotlight Awards, long service awards and social events all in place to reward the success of our people.
• ‘We Give Back’ – Giving back is a key part of our business plan. We support charities throughout the year in fundraising, we offer volunteering days which not only enriches our team members but also helps our communities in need. We also encourage social mobility by partnering with organisations that help people get into the corporate world.

Required Criteria

• Luxury Customer Service
  

Skills Needed

About The Company

We help our clients deliver unique and engaging experiences for occupiers, residents and their visitors. Our people are dedicated to delivering memorable world-class experiences, every day. Fostering a sense of community is now fundamental to the customer experience, and we know how to make every interaction special. Our people are the first touch point representing our clients and are dedicated to turning visitors into brand advocates.

Every space is unique, so we tailor our service style, look and operation to your exact requirements. We have an outstanding track record in collaborating with multiple stakeholders, service providers and managing agents.

Company Culture

We Are a People Business

We recognise that it is our people who bring our brand to life. Our business is structured to find and nurture anyone looking for their next career step in customer service.

Whether you feel you would be best suited in a steady Monday to Friday office role, planning and delivering exciting events, or perhaps looking after residents’ needs in a luxury apartment building, OC has a huge array of opportunities.

We celebrate personality and passion, just as much as previous work experience. With roles ranging from entry level to experienced managers, we welcome all applications.

Company Benefits

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Opportunity to travel, Long service recognition, Perks Card, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

£30,911.00 per year