Front of House Manager London, England
Job description
An amazing opportunity has become available at Portico, giving one lucky candidate the chance to head up one of Portico’s most prestigious contracts as a Front of House Manager.
Our client is a world renown insurer with 1,700 employees in 7 countries, specialising in providing insurance cover to commercial enterprises and reinsurance protection to other insurance companies around the world. The role oversees our team based in their London office, based in one of the most iconic buildings in the city, along with their Essex office in the heart of Chelmsford.
You will be an incredible ambassador for Portico, remaining highly visible on location and leading all Portico employees across the contract. You will be responsible for health & safety, as well as creating and nurturing a culture of excellence that supports our vision and values for the development of our people and the service that we provide to our clients.
This multi-faceted role will require you to manage budgets, deal with HR matters and lead your team to success, in addition to building a strong relationship with our client.
Previous corporate management experience is essential for the successful candidate as well as the ability to demonstrate excellent leadership and client management experience. In addition to front of house management experience the right candidate will have hospitality and food safety knowledge.
You will need a can-do attitude and the ability to think outside of the box to deliver what is required of the team, and successfully lead them through the challenges they face.
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Job Types: Full-time, Permanent
Salary: £42,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 1352S
