Front of House Manager Liverpool, England
Job description
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Hotel: INNSiDE by Melia Liverpool, UK
Position: Front of House Manager
Job Type: Full Time / Permanent
40 hours per week, 5 days over 7
Located in the heart of the commercial district on Old Hall Street, Innside by Melia Liverpool is a new 4* lifestyle hotel with 207 bedrooms, 7 conference suites as well as views over Liverpool and the River Mersey at Gino’s 360-degree Sky Bar on the 18th floor. Immersed in art, music, and culture, Liverpool’s newest and most anticipated lifestyle hotel is within walking distance of major corporate offices and local attractions.
Competitive industry leading salary + annual bonus scheme, life assurance, private healthcare, free use of gym facilities, free meals on duty, dry cleaning, excellent global group-wide discount scheme for you, friends and family on our hotels and resorts through My Melia Reward scheme, plus excellent global development opportunities.
Job Summary: Innside by Melia Liverpool are looking for a strong Front of House manager who is passionate about delivering excellent standards with strong experience in the hospitality industry to lead the team to excellence in this 207 bedroom 4* Lifestyle hotel. The Front of House Manager is responsible for leading and delivering a smooth and efficient Front of House operation by direct line management of the front office and reservations divisions, as well as relationship management with outsourced F&B teams, housekeeping teams and other relevant stakeholders.
The successful candidate will be an experienced Front of House Manager or an ambitious Assistant FOM with a proven track record of delivering results and driving success in Front of House positions. You will be a great leader with excellent attention to detail and dedication to delivering experiences, ideally in a branded hotels background with excellent knowledge of Opera PMS.
Duties Include:
- Lead and oversee a team whilst working closely with Restaurant GM, Head Chef, and Executive Housekeeper to deliver Innside by Melia standards and drive continuous improvements.
- Provide excellent line management to motivate and inspire your team.
- Effectively implement Melia Hotels International procedures, promoting understanding and compliance within the department.
- Coordinate daily Front of House and Back of House teams.
- Maintain focus on meeting or exceeding departmental and hotel goals whilst ensuring compliance with consistently high standards.
- Ensure services provided by the Front Office staff meet or exceed guest expectations and builds client loyalty through consistent excellence in standards.
- Recruit, develop and retain a diverse workforce to deliver exceptional experiences. Create and sustain a positive work environment that focuses on employee development
- Assist with the selling strategy to maximise revenue and support the efforts of the Sales team to achieve hotel revenue.
- Manage the daily operation of the Front Office to achieve or exceed budget expectations. Monitor wages and expenses and makes ongoing adjustments as needed to achieve goals.
What are we looking for? The successful candidate will have:
- Experience in a similar role with a branded hotels background
- Strong leadership and excellent communication skills
- Experience training and developing a team
- Genuine passion for service
- Experience with Opera PMS
Join Our Company! Your Benefits Include:
- A competitive salary (Salary discussed on application)
- Annual bonus scheme at 10% salary
- Life Assurance
- Private Healthcare
- Excellent discounts through our global My Melia Reward programme for you, your family and friends
- Access to Employee Assistance Programme and lots of ways to support your physical and mental wellbeing
- Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
- Lots of opportunities to develop and progress as part of our global family Melia Hotels International
- Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth!
- An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social!" is one of our values
- Complimentary meals on duty
- Dry Cleaning
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
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