Front of House Manager London
Job description
Front of House Manager
Conrad London St James, renowned for its excellent service and is in the top 5% of hotels in London and the Top 10 % in the world. Located in the centre of London within walking distance of Buckingham palace and Trafalgar square.
As one of Hilton’s three luxury brands; the Conrad London St. James is a true reflection of the Conrad luxury bran focusing on Bold design, Purposeful Service with passionate delivery whilst creating experiences with impact.
A Front of House Manager heads up our Front of House team consisting of Concierge, Front Office, Guest Relations & Executive Lounge. The main role is to to ensure that the team embraces the Conrad service culture of being empowering and bold.
What will I be doing?
- Oversee the entire Front of House operation to achieve and consistently uphold 5* Forbes standards of service.
- Build a culture focused on delivering excellent levels of Guest satisfaction with a focus on continuous improvement.
- Ensure the team operates with a sales attitude and maximises room occupancy, up and cross selling opportunities along with promoting Hilton Honors.
- Set departmental objectives & work schedules
- Ensure the team complies with local law and company policies &procedures.
- Ensure the team appearance is always suitable to the 5* environment.
- Drives standards, and performance of team members with an emphasis on inclusion, training and teamwork
- Ensure Team Members have current knowledge of the hotel and local area and are continuously trained to further their knowledge.
- Maintain excellent communication and relationships with all hotel departments
- Manage staff performance issues in compliance with company policies and procedures
- Comply with hotel security, fire regulations and all health and safety legislation
- Assist with other departments, as necessary
What are we looking for?
- Minimum of 1 year experience as Front of House Manager or Assistant Front of House Manager at a Forbes rated hotel.
- High level of commercial awareness
- Minimum of 2 years’ experience of managing people with a proven track record of developing their team members.
- Previous experience of managing a departmental payroll
- Excellent leadership, interpersonal and communication skills
- Commitment to consistently delivering excellent level of customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with OnQ PM
- A degree or diploma in Hotel Management or equivalent
About Conrad St James
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalised service to provide exceptional travel experiences all over the world. The hotel is renowned for its excellent service Conde Nast number 11 and Trip Advisor number 27 and is the Top 5% of hotels in London and the Top 10 % in the world.
