Front Of House Ebbw Vale, Wales
Job description
Front Of House
Location: Ebbw Vale
Are you looking for a role to kick-start your career in Team administration? Do you want to work with a highly regarded team who will support your learning and development? ….Then look no further
What can we offer you?
We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.
On offer is a competitive salary and benefits package, which includes;
Performance Related Bonus
Half day every Friday, usually finishing around 13:30pm
Pension Scheme
28 days annual leave (Plus Bank Holidays)
Life Cover
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
About the role:
We have a fantastic opportunity for an Front of House to join our team in Ebbw Vale. As a Front of House, you will ensure that all customers and visitors to the Thales Campus in Ebbw Vale have a positive experience. Ensure that customer/visit specific requirements are planned, communicated and delivered. Ensure that the information displays and presentation content are relevant and up to date. Act as first and last point of contact for visitors to the site, ensuring Health & Safety procedures are followed.
To support the local team in successfully delivering customer focused activity.
Point of contact with the Facilities Management contractor(s), requiring monitoring and reporting of building related issues and improvements .
Key responsibilities:
To act as the first point of contact for the Thales Ebbw Vale Campus ensuring a professional, efficient and customer focused environment is maintained at all times .
Liaise with the business development team to ensure visit requirements are communicated and pre-meeting information is issued in advance .
To ensure all Front of House Processes & Procedures are followed and kept up to date (In line with Thales FOH Teams across the Thales portfolio).
Ensure meeting room set up, presentation equipment and presentation content is available for meetings as required. (Checklists completed) .
Organise, prepare and communicate details regarding key meetings and special events. (Regular Comms issued to Site Team) .
Engage with the team to identify specific meeting requirements including refreshments and engage local contractors as required .
Ensure the Site Visitor Process is followed including Site Safety Briefing (Follow the process for Visitor Log and reporting data) .
Provide exceptional customer service, assistance and guidance to all visitors to ensure each guest has an outstanding experience.
Provide information required to manage and monitor performance to the Project Team .
Ensure feedback from visits is collated and acted upon as necessary. (Customer Survey / Feedback form) .
Complete a monthly overview to include Customer Feedback, Visitor Numbers, and improvements / developments to the FOH service delivery.
Central point of contact for facilities related issues and engage with facilities management contractor and other organisations as required, monitoring progress and tasks .
To unsure all Thales mandatory learning is completed and your Training Matrix is kept up to date.
The role will also involve occasional ad-hoc duties that are not listed above but are necessary to respond to the needs of the business. These ad-hoc duties will be consistent with the nature of a receptionist/administrative position within Thales
About
Skills
Essential
Excellent interpersonal skills.
Accomplished user of IT, specifically Microsoft applications .
Ability to establish and meet deadlines, multi-task and prioritise .
Initiative and a desire to demonstrate a valuable contribution to the team .
Strong verbal communication and written presentation skills .
Strong organisational skills and ability to manage multiple tasks.
The ability to adapt personal style of communication to achieve the desired results from interactions with team members and stakeholders
Experience:
Experience in a Front of House/Hospitality context .
Customer and stakeholder engagement .
Demonstrable experience of using IT, specifically Microsoft applications .
Must be eligible to obtain Baseline level security clearance at UK eyes only.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!
