Front Of House London, England
Job description
Our Purpose
We are the world’s first tattoo removal consumer brand, living at the intersection of step-change technology, personalised healthcare, and body empowerment.
We’re here to change the perception that a tattoo is always “for life”.
More than ever before, people use tattoos as a means of self-expression, an expression of their identity and individuality both to themselves and the world in which they interact.This form of self-expression is now mainstream. 47% of US millennials and 36% of Gen X’s have at least one tattoo with 69% of those having more than one. We believe there are ~400 million tattooed people in our target market with more than 1 billion tattoos among us.People change and life demands evolution, but tattoos are inherently static. Identity, aspirations, interests and behaviours change, but tattoos do not; a unique, enduring, and in some cases, debilitating pain point for ~28% of people with at least 1 tattoo who admit to experiencing tattoo regret.
Our Story
Removing tattoos with lasers isn’t a new concept, but the way we are doing it is. Aside from the innovative technology, what sets us aside from our competition is our vertical integration in this space. We encourage you to read more about our story here: www.naamastudios.com and to watch some of our customer stories. Our intention is to disrupt a $billion industry through game changing technology, an unrivalled consumer experience and by hiring the very best talent across our R&D, commercial and studio teams.After almost a decade in stealth mode where we have been commercialising our innovative, world-class solution for tattoo removal, we are now embarking on a period of significant global growth from Series A to Series B with the intention of taking this proprietary medical technology to market with a growing portfolio of premium studios.
Job Description:
As Front of House at NAAMA you will be a familiar, friendly, and trustworthy face to all those who arrive at our flagship studio in the heart of Marylebone, Central London. You’ll have the opportunity to offer a world class customer experience to all clients from TV personalities & footballers to our Second Chances & Charity referral clients.Reporting to Studio Operations Lead you will be an integral part of our outstanding studio team (check out our reviews!); working closely with expert Treatment Consultants, Studio Photographer, Studio Supervisor and Clinical Lead to ensure a bespoke, premium experience for all. With the opportunity to interact and liaise with members from brand, finance, and R&D teams across NAAMA and Light sense this role is more dynamic than your typical Front of House role in an aesthetics/ beauty clinic.Key objectives of the role:
- Provide excellent client service through building trust with the client.
- Maintaining high client retention.
- Upselling packages and skin care.
- Ensuring payments are recorded meticulously.
Day to Day:
- Premium CRM: Offering pre-treatment and aftercare advice to clients and explaining our ground-breaking Light sense technology.
- Process and record client payments providing insight into package and pricing options.
- Responsible for maintaining a relaxed environment and ensuring the space is organised including restocking of refreshments and other consumables.
- Feedback to the wider team on friction points or improvement that can be made to the customer experience.
- Assist at open-evenings and other company events where needed.
- Adhere to GDPR guidelines to protect client information.
Key Skills:
- A minimum 2:1 Degree or equivalent
- Previous experience in a customer facing environment or CRM is preferred but not required.
- Excellent verbal and written communication skills with the confidence to interact with clients in the studio.
- Excellent organisational skills with the and the ability to multitask in a fast-paced environment.
- Basic knowledge of computer systems such as Microsoft Excel and Word.
- Experience taking payments and ensuring this is recorded correctly.
- Ability to work well as part of a team.
- Ability to work evenings till 8pm and weekends.
Personality Requirements:
- You are a natural in customer facing environments.
- You are optimistic, motivated and bring a friendly and positive energy to your work environment.
- You have an interest in the tattoo & aesthetics world
- You are pragmatic and propose solutions to problems.
- You are a team player and enjoy rolling up your sleeves and getting involved in all aspects of a start-up business.
What is on offer:
- Competitive salary & commission
- Based in our flagship Studio in Marylebone, Central London.
- A no-ego's work environment where you will have the opportunity to make a genuine impact on an exciting start-up.
- Regular interaction with central teams through brand days and socials.
