Front of House
Job description
Permanent position
Based: Addlestone, Surrey, KT152QF
£23,500.00pa - Full time/Part time
About us
We are a highly successful facilities company, based in Addlestone, Surrey.
The Role
We are a Facilities Company specialising in the Film & TV industry that are expanding their workforce. We are looking for candidates to share the role of Front of House and in the back office carrying out admin duties mainly on our software package Sage.
You will be reporting directly to the Office Manager, as well as liaising with all staff, all of whom will be able to provide you with ongoing training.
There will be a high volume of enquiries, telephone calls and emails, so the ideal candidate will have worked in a similar role and be able to pick up the systems and processes quickly.
You will be reporting directly to the Office Manager, as well as liaising with all staff, all of whom will be able to provide you with ongoing training.
There will be a high volume of enquiries, telephone calls and emails, so the ideal candidate will have worked in a similar role and be able to pick up the systems and processes quickly.
Between the two roles the key tasks will include but are not limited to:
- Meeting and greeting clients in a warm, friendly and professional manner
- Booking meetings
- Arranging couriers
- Keeping the reception area tidy
- Answering and forwarding phone calls in a friendly polite manner
- Screening phone calls
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related tasks as needed
- Completing administrative tasks like filing and delivering and accepting mail
- Keeping up with stationary supplies and ordering replacements/stock for the site
- Greeting visitors to the facility warmly and offering them help immediately
- Providing customer and staff support
- Answering questions about products or services offered at the business with the relevant training
- Representing the business with a positive attitude and professional appearance
What we are looking for:
- Successful candidates will have at least 12 months experience in a similar role
- You must possess excellent communication and organisational skills
- Be able to use the software package Sage is a must
- You must be highly computer literate, especially with Excel, Word & Outlook
- You must be capable of multi-tasking reliably in a busy office environment, no two days are ever the same here
- Show high level of client confidentiality
- You must have a proactive can-do attitude
- Have the desire to learn and develop your skills
- Ideally be immediately available and able to hit the ground running
In return, you will:
- Work in a fast paced and very busy office
- Be part of a friendly, motivated team who create a fun and enjoyable working environment
- Receive 28 paid holiday days (plus bank holidays)
- Onsite parking available
- Free eye tests
As part of your application you are confirming you have the right to work in the UK and that you are within a reasonable commute of Addlestone, Surrey.
