Front of House Assistant London, England
Job description
**Please note that we are hiring for this role via a CV-less process and applications will be considered based on the answers to questions**
BACKGROUND:
The Blair Partnership is a literary and entertainment agency. We offer our clients a broad range of services including rights management, client representation and franchise management. There are three core pillars to our business activity:
- Franchise Management – which encompasses brand & franchise vision and strategy, creative strategy & direction, product development, brand management & comms for the Wizarding World franchise.
- Client Management - we bring our clients’ stories to audiences around the world. We represent our clients’ literary and entertainment rights portfolios and pursue commercial opportunities for our clients through deal making in the UK, US and internationally, partner management and backlist rights management.
- Governance & support - we provide governance and support to companies owned by J.K. Rowling (as well as other companies owned by Neil Blair). Those entitles include Pottermore, Bronte, HPTP, all owned by J.K. Rowling, as well as Snowed-In, a TV Production company owned by Neil. As part of that support, we cultivate close collaboration & strong, cohesive working practices between all the businesses.
Our vision remains to shape, nurture and grow the most imaginative and engaging brands for generations to come, working with our clients.
Our mission is to shape and connect stories to their audiences.
OVERALL PURPOSE OF THE JOB:
The role will be responsible for managing Reception and the Kitchen Hub, being the ‘front of house’ face of the Company, presenting a professional and welcoming experience to all visitors and callers and ensuring that the office runs smoothly, is well presented and supplies are well stocked at all times .
SUMMARY OF DUTIES/RESPONSIBILITIES
OFFICE MANAGEMENT
- Managing and logging all visitors to the office, meeting & greeting, signing them in and out, arranging drinks
- Answering the main office number, directing & transferring calls, taking messages
- Handling deliveries and post, distributing as appropriate, handling out-going mail & couriers, taking post to the Post Office
- Managing meeting room bookings, assisting in the booking process if required
- Maintaining the Kitchen Hub and making refreshments for guests when requested.
- Responsible for catering and refreshments for business meetings, staff and visitor events
- Provide administrative and general support to the Facilities and Office Manager in ensuring compliance with Health and Safety Regulations
- Managing schedule for weekly onsite subsidised massages for staff.
- Manage all food, beverage, hygiene & stationery supplies, ensuring that stock levels are proactively managed and deliveries processed efficiently and autonomously
- Support Facilities & Office Manager on any office tidy ups/ office improvements
- Ensure the office remains clean, presentable, safe & welcoming at all times – overseeing décor, tidiness of all common areas eg library, kitchen, reception area
- Operate Front of House, posted at front desk
- Man the Main Office Phone Line
TALENT SUPPORT
- Providing admin support to Senior Talent Manager
- Scheduling interviews for prospective candidates
- Sending out interview confirmations
- Sending out NDAs and ensuring return
- Supporting with coordination of work experience programmes
AGENCY SUPPORT
- Reading new book submissions
- Providing feedback and recommendations to Agents on potential submissions to pursue.
PERSON SPECIFICATION
- Passion for books and enjoys reading
- Friendly and helpful
- Flexible and able to prioritise a changing “to do” list
- Detail oriented, organised and accurate
- Trustworthy and reliable
- Self-motivated
- Articulate and a good communicator, written & spoken
- Proficient in using a computer (especially Word, Excel and MS Office)
- Able to work discretely and confidentially
- Real team player and someone for whom the happiness of employees is paramount
What you can expect from us
- Competitive Salary
- Company Bonus Scheme
- 33 days holiday (including bank holidays)
- Group Pension Plan where we contribute 5%
- Life Assurance of 4 times salary
- Health Insurance (currently with Vitality)
- Health Shield Cashback Plan
- Harry Potter Franchise Partner discounts
- Annual Creative Bursary
- Season Ticket Loan
- Cycle Scheme
