Front Desk Receptionist Castro Valley, CA
Job description
Covenant Physician Partners is hiring a Fulltime Front Desk Receptionist at Bay Area Endoscopy Center located in Castro Valley, CA.
Willing to cross train into a Medical Assistant role as needed.
Please note the pay range for this position is $18-$22/hr.
About the Opportunity
Under the day to day general direction of the Front Office Manager and Executive Director, the Front Desk Receptionist handles and routes all incoming calls and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.
Essential duties and responsibilities:
- Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
- Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
- Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
- Registers the patients, while ensuring that all demographic information is current.
- Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
- Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
- Answers non-medical questions and gives routine non-medical instructions.
- Enters demographics of new patients, including insurance information, into the applicable system.
- Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
- Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
- Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
- Collects, verifies and enters into the applicable system, all insurance and third-party resources for payment.
- May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
- Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
- Conducts reminder calls prior to procedures.
- May escort patients throughout the Practice to insure proper office flow.
- Understands and abides by all HIPAA policies and procedures.
- Maintains inventory of office supplies.
- Performs other duties as requested or assigned.
About the Candidate
- High school education or equivalent required.
- Customer service experience is strongly preferred.
- Prior experience in a healthcare environment is preferred.
- Healthcare receivables industry experience is preferred.
- Bilingual: Able to read, write, speak, and communicate clearly in both English and Spanish.
- Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
- Organized, detail oriented and able to manage competing priorities.
- Ability to relate with people of diverse backgrounds, provide excellent customer service and solutions to problems.
- Knowledge of medical insurance terminology, medical benefits, and billing process.
- Experience with online benefit verification, working with insurance companies, and have extensive knowledge of different types of coverage and policies.
- Maintain accurate patient insurance records.
- Good judgement and must have excellent multitasking skills.
- Resourcefulness in problem solving.
- Ability to work independently, give attention to detail, prioritize and perform several tasks together without losing concentration.
- Effective in communicating clearly in writing and in speaking without being misunderstood.
- TEAM PLAYER and willing to be diversified job duties.
- Willing to be cross-trained.
About Covenant Physician Partners
At CPP, we offer the opportunity to be part of an organization that’s advancing healthcare and creating a new model for the future. Covenant Physician Partners delivers superior value to patients, physicians, associates, and communities through professional and innovative services.
We provide an outstanding benefits package to our full-time associates that includes:
- Generous paid time off in addition to national holidays and two floating holidays
- Medical, Dental, and Vision insurance after 30 days of employment
- $250 of professional development funds provided every year
- Invest in your future with tuition reimbursement and 401k company match
- Associate discounts at major retailers such as Amazon Prime and Costco
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