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As our Reception Assistant Manager you will be supporting the Reception Manager and ensuring the daily operations of reception are up to standard. Passionate and welcoming, you will lead from the front to ensure our guests receive a genuine 5* experience on every stay.

You will be supporting with any guest queries or complaints in a quick and effective manner. We are looking for a candidate who will encourage the achievement of set targets and goals, whilst providing support and encouragement to the Reception team.

You will understand the importance of efficiently maintaining accounting aspects, taking responsibility for; banking, third party payment, sales ledgers & guest bills. Our ideal candidate will be proactive with operational activities such as training & development of new and current team members.

This role has the potential to develop into a Reception Manager position, covering potential maternity leave from November 2023.

Our ideal candidate will..

• Be organised and proactive, with the ability to motivate, inspire, coach and support your team to improve and develop to their full potential.
• Possess exceptional guest service skills with the ability to develop lasting relationships.
• Be a strong communicator and listener who can establish strong working relationships with all hotel departments.
• Experience working in a similar style property is preferred but not essential to this role; as is an understanding of a Property Management System such as Maestro, although full training will be given.

Salary and Contract

This is a full-time permanent position based on a 40-hour working week including weekends, bank holidays and the festive period.

In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply. Proof of ID will be required in the form of a Passport, National Identity Card or Birth Certificate.

Perks...

As a member of our team you can enjoy the following perks:

Complimentary stay after 1 years service

• 50% off hotel stays*
• 50% off hotel dining*
• 40% off spa products
• 25% off spa treatments*
• Gym access & weekly swim session*
• Special rate for Pride of Britain Hotels*
• Discounted surf lessons*

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

• subject to availability and prior booking via manager