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$250 Welcome Bonus Available - See Manager for details!

The Hyatt Place Virginia Beach Town Center is looking for a vibrant gallery supervisor to be the face of our hotel. Applicants need to be positive, energetic and ready to impact our guests. Ideal candidates will need to be attentive to details and understand how this role impacts the overall success of the hotel. Gallery hosts/front desk clerks and supervisors will not only greet our guests but they will also learn how to make Starbucks drinks and other tasks that engage our guests. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

• Actively seeks out guest feedback in order to improve our services and processes.
• Writes the schedule for the front desk and breakfast staff.
• Responds to guest reviews in a professional manner
• Orders food and beverage supplies for our breakfast area and café.
• Must have a flexible schedule and work well with others.
• Must be committed to achieving and maintaining high GSS scores.
• Be in proper uniform, with nametag.
• Have a working knowledge of both the front desk Property Management System and the Property Reservation System.
• Book guest reservations that are requested either by phone or from within the hotel.
• Upsell rooms whenever possible according to established procedures.
• Register guests in/out of the hotel in a prompt, courteous and timely manner.
• Recognize every guest at both the front desk, and in incoming and in house phone calls.
• Complete work logs and printing of reports.
• Promptly notifies guests of mail, faxes or delivered messages.
• Process mailings and brochure requests.
• Prepares for group check in and checkouts, responding to hotel service requests.
• Posting, logging, balancing and accounting for all postings including daily cashier deposit at the end of a shift.
• Process customer payments according to established policies and procedures.
• Provide PBX coverage, answering the phone efficiently in a timely and courteous manner.
• Resolve guest complaints and make appropriate management and co-workers aware of the action or situation.
• Keep work area neat and organized. Ensure all supplies are available including, photocopies.
• Notify supervisor of incident or conflicts that affect normal business operations or guest services.
• Performs any additional duties as designated by management.
• Must be aware and practice all emergency and safety procedures.

Benefits Available:

• Daily Pay
• Holiday Pay
• Paid Time Off
• Travel Discounts though Hyatt
• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability