front desk manager Dewsbury, England
Job description
Key Responsibilities To liaise and communicate with patients, staff, external agencies and consultants to the department in person, over the telephone, in writing and by e-mail as appropriate. These communications may be confidential and of a highly sensitive and complex distressing nature as per Trust Information Governance Policy. To establish and maintain good relationships with other departments/directorates and clinicians. Resolve issues/concerns with individual members of staff, which may be of a highly delicate, complex and personal nature and require expertise and understanding to handle, liaising with the HR team when necessary.
To provide Trust Team briefings to staff to keep them informed of departmental and Trust news. Co-ordinating/managing staffs work load as per service requirement and escalating where necessary. To ensure that all staff are aware of and know where to find, access and follow all relevant Trust procedures and policies. To coordinate annual leave, sickness or other absence.
To participate in the recruitment, training, appraisal and general discipline of staff employed within the clerical workforce. Identify changes in working practices that are required to improve the service and to inform the Departmental manager of problems and changes. To maintain annual/study leave records for the team. To act as authorised signatory for ad-hoc time sheets.
To ensure team are fully trained in all areas of IT systems in relation to service area. To undertake and receive yearly individual performance reviews/appraisals that will reflect both personal objectives and service objectives. Any other duties commensurate to the post.
