front desk manager Crawley, West Sussex, South East England, England
Job description
The Copthorne Hotel Effingham Park is seeking an experienced Reception Manager who will be responsible to support the Front Office Manager in the efficient day to day running of the Front Office department, including Reception & Nights.
As Reception Manager your key responsibilities include:
- Leading the reception team to enhance guest’s stay experience by welcome, check in, check out, special requests, room allocations and guest relations.
- Coordinating with other departments to ensure consistent standards are maintained and checks are in place.
- Ensuring financial processors and audits are completed by the team to ensure the hotel is not at a financial risk and all outstanding payments are recovered.
- Driving team members to achieve their objectives/ targets and development goals.
- Being pro-active and managing room inventory ahead of challenging days.
- Working as a duty manager in an allocated shift when required.
- To ensure that all telephone calls are handled efficiently, the monitoring of the telephone
- Financial- Driving incremental revenue for the department and managing costs within budget
As Reception Manager, the essential skills required:
- Proven Experience of managing a Front desk team (day & nights)
- Excellent communication skills both verbal and written
- Committed to delivering excellent customer service both face to face and telephone
- Experience of working in a busy environment
- Flexible to adapt to changing priorities
- Excellent presentation skills
- Previous staff training experience
- Good knowledge of health and safety
About the Hotel
The Copthorne Hotel Effingham Gatwick is built around a historic country house and is nestled in 40 acres of tranquil parkland. The hotel offers spacious guest rooms, many of which provide glorious views over the gardens. Guests staying in Club rooms can enjoy exclusive ‘club benefits’ which include complimentary continental breakfast.
Our Terrace Restaurant offers innovative international cuisine and an extensive selection of fine wines. Guests can relax and unwind in our lounge bar which is adjacent to the Terrace Restaurant or enjoy the sporting action in our Sports Bar, a relaxed bar serving informal snacks throughout the day.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
For you
We offer a benefits package including:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Length of Service related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking
**As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Opera PMS: 1 year (preferred)
- Reception Supervisor: 2 years (preferred)
Work Location: In person
Application deadline: 25/08/2023
Reference ID: Reception Manager
