front desk manager Solihull, England
Job description
Veterinary Reception Manager
Salary: £30,000 (Depending on experience)
Location: 608 Vet Practice, Solihull
Job Type: Permanent
Hours: 37.5 hours per week
The Veterinary Reception Manager is a key role in leading and empowering the front of house teams to deliver an outstanding and polished experience to our clients and visitors to the Vet practice. It will require you to work closely with the Nursing Manager and other senior team members. An important aspect of this role is to continuously lead by example and promote positive staff morale.
Your role and responsibilities
To promote a good image of our practice through high personal appearance and in communication with members of the public and work colleagues
Be efficient, pleasant, courteous, polite, concerned, and helpful to all clients, under all conditions, at all times
Continually monitor and respond to client feedback, action any suggestions to improve our service
Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is provided at all times
Assist the reception team in creating a harmonious culture in line with our values and vision
Demonstrate positive leadership by always leading by example, motivate and boost employee morale
Experience required:
Experience of motivating, leading and developing a team
Experience in a client care environment
Previous experience working in a similar role
Experience of handling customer complaints and issues with payments
Benefits:
5 weeks holiday per year plus bank holidays and Birthday leave
VDS (& RCVS if appropriate) fees paid
Extensive free online Linnaeus CPD programme
Career progression opportunities
Staff discount schemes
Life Assurance
Enhances Sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness programme including:
Employee Assistance programme
Eyecare voucher scheme
Free annual flu jab
Cycle to work Scheme
Recruitment referral reward scheme
Pure Gym Discounted Membership
Benefits Hub Savings Marketplace
About us
608 Vet Practice was founded in 1932 in Knowle. In 1951, services transferred to our current main surgery at 608 Warwick Road, Solihull.
Part of the Linnaeus Group, we aspire to deliver a Gold Star service, constantly looking for ways to improve. Our two branch surgeries in Acocks Green and Bentley Heath have been established for over forty years, there may be occasions when you’re required to work at different branches.
All surgeries offer a full range of routine veterinary care:
Consultations, Vaccinations, Flea and worm treatments, Microchipping, Neutering, Nutritional advice, Advice on taking pets abroad, Repeat Prescriptions.
Patients requiring hospitalisation are cared for 24 hours a day at the Solihull surgery, where our dedicated emergency team is based. Our hospitalisation facilities include walk-in kennels for bigger dogs, an isolation area for infectious cases, separate cat ward, incubators for extra warmth and oxygen and vivaria for our more exotic patients.
We are proud to have one of the most advanced in-house laboratories in the country run by our experienced lab technician with vet nurse support.
Our professional and highly experienced team strive to provide excellent quality veterinary care for pets throughout their lives.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to Lindsey Whitburn at [email protected].
Part of an amazing global family Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
