front desk manager Nottingham, England
Job description
Harts Hotel & Kitchen is actively recruiting for an enthusiastic aspiring or established Reception Manager!
The Reception Manager is responsible for managing a reception team of four reception team members.
Hotel duty management is a component to this role, which involves both early shifts, late shifts and weekends as required. Full training is provided.
The following are the core responsibilities of the Reception Manager:
Customer service & communication: To function as a leader, role model and focal point for communication. To motivate and encourage the team, setting excellent standards of communication and best practice when dealing with guests, colleagues, departments and other outside partners and contacts, and to work closely with the General Manager to ensure that these relationships are maintained.
To produce a weekly reception rota and to ensure sufficient cover is provided for periods of annual leave and other staff absences. To lead on the recruitment of new team members as and when required.
HR Management (to include the delivery of departmental and statutory training): To oversee reception service standards and to ensure that staff achieve their primary responsibilities which include customer service, administration and the use of the hotel & restaurant property management systems (Guestline/Rezlynx and Quadranet). An understanding of Microsoft programmes and systems is essential (Outlook, Word, Excel etc) as well as a knowledge of working with website extranets such as Booking.com and Expedia.
In addition to the primary responsibilities, the reception manager is also required to deliver team meetings and record the minutes of meetings as required.
Policies, protocols & IT: To review and update reception policies and procedures in order to support the General Manager with statistical analysis on the performance of the rooms division of the business (to include analysis of corporate/leisure business and groups rooms volume). The reception manager is also required to issue invoices in a timely manner as well as closely manage the hotels “aged debtors” (ledger).
There is also a requirement to develop, implement, and embed efficient reception processes and procedures and troubleshoot reception IT issues.
Health & Safety / Training: To deliver and complete appropriate training in the following areas:
- Health and Safety (including departmental risk assessments)
- Fire Training
To update and complete training with the team in line with company’s standards as required. To ensure that development plans are created and to identify and deliver team training where required.
To champion continuous improvement, encouraging staff to participate and make suggestions for improved performance. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Learning and Development. The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as required. To deliver and oversee reception training.
Job Type: Full-time
Salary: £25,750.00-£28,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: HHHRECMAN
Expected start date: 30/07/2023
