front desk manager Cardiff, Wales
Job description
This is an exciting opportunity for a customer focussed experienced Hotel Reception specialist to join our management team.
The Park Plaza Hotel Cardiff is a successful 4-star deluxe hotel located in the heart of the city. The hotel offers 129 state-of-the-art guestrooms, a 120-seater Brasserie style restaurant, a busy bar; modern meeting and event facilities accommodating up to 150 guests for dinner, the Kuku Club for private hire and the luxurious Laguna Health & Spa.
As Reception Manager you will report into the Rooms Division Manager, and you will be responsible for the front desk team.
You will be required to ensure that your team delivers an exceptional welcome experience, responding to all guest enquiries in a proactive and positive way.
You will promote a helpful and professional image and be fully focussed on achieving the business targets.
This is a hands-on role in which you will be required to be hospitality minded with a strong knowledge of computerised front office systems, ideally Opera.
You will need to be organised, with the ability to prioritise multiple tasks.
Utilising your excellent communication skills, you will liaise with all departments always providing clear communication at all time and must be able to correspond courteously and efficiently with our guests.
You will also be required to complete Duty Management shifts on a regular basis.
You will need proven experience of managing a reception team at Assistant Manager or Supervisory level.
We are able to offer a competitive salary in addition to a range of benefits.
Job Type: Full-time
Salary: £25,000.00-£26,500.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Gym membership
- On-site gym
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Loyalty bonus
Ability to commute/relocate:
- Cardiff, CF10 3AL: reliably commute or plan to relocate before starting work (required)
Experience:
- Hotel Reception: 2 years (preferred)
- Opera PMS: 1 year (preferred)
Work Location: In person
Reference ID: PPC RecMgr
About Boston Park Plaza Hotel
CEO: Jonathan Crellin
Revenue: Unknown / Non-Applicable
Size: 501 to 1000 Employees
Type: Company - Public
Website: www.bostonparkplaza.com
Year Founded: 1927
