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Job description

Responsibilities include providing an excellence customer service experience to our guests.

• Seeking individuals who are: friendly, professional, warm, energetic, have an enthusiastic and outgoing personality.
• Must be able to work in a fast paced environment while consistently maintaining a positive attitude.
• Ability to communicate clearly and fluently in English (speak, read and write) with guests, management, co-workers and vendors.
• Strong verbal and written communication skills.
• Must be able to stand up for up to 8 hours per day.
• Must be available for flexible work schedule to include mornings, nights, weekends, holidays.
• Punctuality and regular reliable attendance is a must.
• Ability to multitask with check-ins, check-outs, telephones, guest requests, process reservations, payments and other clerical and cash handling responsibilities.
• Responsible for providing exceptional customer service to every guest, every day.
• Strong problem solving skills, use of common sense and ability to work under pressure. Must be able to handle guest complaints with minimum supervision.
• Ability to perform assigned tasks with attention to detail, speed, accuracy, follow-through, courtesy with minimum supervision.
• Previous cash and charge handling experience.
• Demonstrates excellent customer service skills and maintains a professional appearance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Good record keeping skills.

Job Requirements:

• The ability to stand for 8 hours per shift
• Guest Service - Project a professional image (dress, appearance, etc.)
• Having a friendly, personable style with guests
• Anticipate customer needs before they ask
• Maintain good relations with guest" feeder" such as OTA's, travel agencies, airline, etc.
• Maintains professionalism with regards to written correspondence and telephone etiquette
• Ability to develop and implement effective advertising and promotions programs utilizing monthly action plans,
• Understand and help determine pricing and rate improvement strategies, etc.
• To achieve revenue and room night goals as set by management.
• Must be age appropriate to serve alcohol

Physical

Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

Job Type: Full-time

Application Questions You have requested that Indeed ask candidates the following questions:

• Do you speak English?
• Are you authorized to work in the following country: United States?

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Half Moon Bay, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Work Location: In person