front desk agent San Diego, CA
Job description
#123952 Front Desk/Authorization Coordinator - Per Diem
Filing Deadline: Fri 7/28/2023UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.
For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus and influenza before they will be allowed on campus or in a facility or office. For more information visit: Flu Vaccine Mandate / COVID Vaccine Policy
DESCRIPTION
Under the direction of the Manager of Cardiac Rehabilitation and Wellness, the Front Desk/ Authorization Coordinator is the first point of contact for patients. The Front Desk / Authorization Coordinator performs and coordinates front office patient centered duties. These duties include, but not limited to, greeting patients, co-pay collection, appointment scheduling, processing referrals, verifying insurance benefits and if applicable, obtaining initial authorizations. The Front Desk / Authorization Coordinator serves as a resource for patients, physicians, staff, and ambulatory care service managers.
MINIMUM QUALIFICATIONS
- A minimum of three (3) years of experience obtaining authorizations in a large complex healthcare setting.
- Demonstrated knowledge of third-party payors including: federal, state, and commercial health plans.
- Ability to work in an interactive, fast paced environment and possess excellent customer service skills both in person and over phone.
- Strong problem-solving ability using good judgment and applying these skills to assist customers and ensure their expectations are met.
- Detail oriented with proficient computer skills and the ability to work between multiple systems during calls.
- Excellent communication skills with the ability to communicate clearly both verbally and in writing.
- Strong organizational skills with independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
- Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
PREFFERED QUALIFICATIONS
- EPIC, Cadence, Right fax experience preferred.
- Cardiac Rehab Experience.
- Bilingual English/Spanish
SPECIAL CONDITIONS
May be required to float to other sites to provide coverage as needed.
Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: $66,879 - $66,879 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $32.03 - $32.03
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.
UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!
Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.
To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.
