front desk agent Vancouver
Job description
The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk MOD to join our team. The Front Desk MOD at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to maintain the daily tasks in a busy fast paced hotel.
DUTIES AND RESPONSIBILITIES:
· Portray a friendly, positive attitude and body language
· Greet guests with a smile and answer their questions as required
· Check in and check out guests
· Cash handling
· Anticipate guests needs, respond promptly and acknowledge all guests however busy
· Correspond with previous shift regarding any issues needing attention
· Oversees the day to day hotel operations and will be responsible for executing a flawless guest experience from check in to check out
· Assist in managing all 3rd party booking systems
· Contributes and supports the overall strategic goals and objectives
· Ensures the safety and security of the hotel staff and guests
· Check and investigate any unresolved matters from the day
· Accurate reservation taking
· Respond to telephone and email inquiries.
· Weekend and evening shifts are required
Job Types: Full-time, Permanent
Salary: $21.00-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Vancouver, BC V6G 2P6: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: One location
