front desk agent Federal Way, WA
Job description
Come join our team at The King County Aquatic Center!
We are seeking individuals who have great customer service skills to greet and provide information to patrons at the King County Aquatic Centers in Federal Way WA. This temporary position is responsible for registering patrons for swim activities and collecting fees for facility programs. Cashiers will also monitor the safety and cleanliness of the front desk area and educate the public to promote habits and attitudes that lead to safe recreation.
About King County Parks: Be a part of King County Parks! King County Parks has evolved from 150 acres in 1938 to more than 28,000 acres. Our mission is to steward, enhance and acquire parks to inspire healthy communities. We seek to cultivate strong relationships with community partners to enhance park amenities for all King County residents to enjoy today and for generations to come.
The Weyerhaeuser King County Aquatic Center is one of our facilities. This 2,500-seat facility maintains one of the most active competition schedules in the country, hosting more than 50 aquatic events annually. It has been the site of Olympic Trials, top national and international competitions, and the Pacific Northwest's premiere events. Learn more at www.kingcounty.gov/parks.
And check us out on the socials at Facebook, Twitter, Instagram and Flickr.
Who is Eligible: This position is open to all qualified candidates.
Work Location: King County Aquatics Center, 650 SW Campus Dr., Federal Way, WA 98023. The work associated with this position will be performed on-site.
Work Schedule: The work schedule for this position is varied and event dependent. Cashiers may be required to work special events, evenings, weekends and split shifts. This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible.
- Provide exceptional customer service to all patrons via telephone and/or in person.
- Collect admissions fees and register customers for scheduled programs.
- Provide information about the rules and policies of the King County Aquatic Center to all users.
- Assist with cleaning the front desk area and other areas of the facility as assigned.
- Provide program-specific information that requires limited interpretation of established policies, procedures and other relevant sources to internal and/or external customers over the telephone, in writing and/or in person.
- Perform data entry.
- Respond to emergency situations; follow facility protocol for reporting damage, incidents or injuries.
The Most Competitive Candidates Will Have:
Ability to establish and maintain effective working relationships, provide excellent customer service, and the ability to positively interact with a variety of people in a diverse work environment.- Ability to prioritize workload, adapt to changes, and provide high level of accuracy.
- Ability to follow written and oral instructions.
- Demonstrate working knowledge of computers (Windows, Excel & Word) and knowledge of aquatic programs and safety procedures.
- Must be a minimum of 16 years of age.
- Possess and maintain current American Red Cross certifications: Community First Aid and CPR/FPR.
Physical Requirements
- Able to perform duties involving physical labor; such as bending, kneeling, standing, reaching, climbing, stooping, squatting, pushing, and twisting.
- Ability to lift 50 pounds.
- Maintain 20/40 vision. Use of corrective lenses is acceptable.
- Ability to assist during emergency situations.
Application and Selection Process: Application materials will be screened for clarity, completeness including online application and responsiveness to the list of qualifications, skills, and abilities. The most competitive candidates may be invited to participate a panel interview process.
Union Representation: This position is not represented.
For more information regarding this recruitment, please contact:
Shayna Danielle at [email protected] or (206) 206-477-3319
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
