front desk agent London, England
Job description
We have exciting opportunities for Welcome Enthusiasts to come and join the Canopy Collaborative, we call it collaborative because we work together!
Canopy’s London City’s approach to hospitality centers on the small gestures, surprising extras, and uncomplicated comforts that contribute to a Positive Stay. We are looking for passionate individuals with an outgoing personality who thrive in creating positive memories for our guests.
About the Hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. We create a positive stay.
Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
Canopy London City with its 340 bedrooms is a positive destination where to start exploring London. Penny Square restaurant, St Clare Cafe and Bar on the ground floor and our rooftop bar Florattica with views of the city is a delight for any traveler. The hotel is the first under Hilton’s Canopy Brand in the United Kingdom.
About the role
- Coordinate the check in/out requirements
- Act upon guest feedback in a timely manner to continuously improve experiences. Ensure that guest feedback and preferences are updated in CRM profiles for future reference
- Be fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, TripAdvisor ranking, reviews, groups in house, media, influencers and other VIPs)
- Ensure compliance with all standards and procedures including all relevant Brand Standards across the department
- Use initiative to up-sell goods and services to maximise revenue potential
- Promote the Brand Loyalty Scheme and achieve your enrollment targets
- Follow and complete your tasks from the daily Front of House checklist
- Make sure you banking is correct and report/resolve all over-under banking
What We Offer to our Enthusiasts:
- Flexible working and Full-Time hours available
- Employee and Friends & Family rates across Hilton Hotels & 4C Hotels worldwide
- F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
- Recruit a friend scheme
- Free Uniform Provided and Meals on duty
- Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels
- Cycle to work and Tech scheme tax-free
- Free Optional medical healthcare plans (Health Cash Plans)
- Workplace pension scheme
- Free Access to Hospitality Action services (Financial, legal and mental health support)
- Continuous Learning & Development opportunities with the best recognized UK and US institutes
- Amazing Recognition Program and social events to keep you connected with Canopy London City and our EPIC Team!
About the candidate
You are passionate about creating EPIC guests experiences, in particular:
- You love to meet, greet, and serve all sorts of people
- Passionate about all things Guest experience
- Are in love with the happenings in our neighbourhood
- Always look at ways to serve and surprise each guests
- You are flexible, approachable, and sociable in nature.
- Ideally you will have experience in a public contact position, preferably in an upscale or lifestyle brand hotel
- Pre-opening experience a plus!
- You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates.
