front desk agent Phoenix, AZ
Job description
We are a long standing Pediatric office and we are looking for dedicated Front Office Associates. We are a busy office with a passion for helping families, especially children.
Our Front Office Associate generally serves as a first line contact for our parent and patient population providing the first impression of our customer service, it being the focus for this role. The position handles a variety of tasks such as taking inbound calls, booking & confirming appointments, appointment check-in and -out. The employee will work closely with other departments, also providing great internal customer service, in a supportive role helping to round out great patient care.
ESSENTIAL FUNCTIONS:
- Schedule and check patients in using PM/EMR system.
- Answer a multi-line phone system, screen calls, take messages, and provide information.
- Obtain, verify and update patient information and provide support services to patients and medical staff.
- Verify insurance information.
- Collect co-pays and patient balances.
- Scan documentation into patient charts.
If you enjoy being busy, we welcome you to apply to join our team.
