front desk agent London, England
Job description
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Handle phone calls and direct them to the appropriate department or individual
Requirements:
- Previous experience in guest services or a similar role is preferred
- Excellent communication and interpersonal skills
- Strong customer service skills with a friendly and approachable demeanor
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Proficient in using computer systems and software for check-ins, reservations, and payments
- Knowledge of the local area and attractions is a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 per week
Salary: £24,756.00-£26,140.00 per year
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
- Yearly bonus
Work Location: In person
