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Job purpose

The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized.

Duties and responsibilities

• Greets, welcomes and directs incoming patients and visitors to the proper areas
• Keeps the flow of patients moving smoothly and maintains a neat work area
• Answers the phone professionally and politely, using proper phone etiquette
• Collects and verifies patient demographic and insurance information
• Facilitates patient flow and notifies clinical staff members of patients’ arrivals
• Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner
• Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines
• Schedules patients for appointments and informs patients of costs of care being provided.
• Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
• Maintains forms and office supplies required for front desk activities.
• Assures the readiness of the front desk area for each working day
• Uses computer to accurately input all information provided by the patient
• Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
• Has regular and predictable attendance
• Adheres to APC policies and procedures
• Performs other duties as assigned

Qualifications

Education: Requires a high school diploma or GED

Experience: Previous office administration work experience. Medical Assistant experience required. Knowledge of medical terminology and basic computer skills preferred.

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills
• Ability to work with people, including those dealing with an illness or in pain
• Skilled in handling incoming phone calls and operating office equipment
• Skilled in handling paperwork adequately
• Knowledge of medical terminology and insurance practices
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures
• Ability to organize and prioritize tasks effectively
• Ability to flexibly respond to changing demands and maintain professionalis

Working conditions

Environmental Conditions: Medical Office environment

Physical Conditions:

• Must be able to work as scheduled – typically from 8:00 – 5:00 M-F
• Must be able to sit and/or stand for prolonged periods of time
• Must be able to bend, stoop and stretch
• Must be able to lift and move boxes and other items weighing up to 30 pounds.
• Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.