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Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

The Global Payments team is building a platform to provide cross-border payment solutions for all ByteDance's products and services, such as TikTok, Helo, Games, Education, etc. The Risk team is responsible for the design, implementation and monitoring of the fraud risk framework including rule writing to ensure both users and monetary fund sources are legitimate, thus reducing fraud ,chargebacks and other malicious activities on the platforms.

Job Responsibilities

• Contribute to the design of fraud programs and projects in line with the defined roadmap and risk appetite.
• Supervise analysts to perform fraud-related investigations and provide subject matter expertise in various projects.
• Lead fraud investigations to identify suspicious trends and resolve escalated issues from cross-functional teams taking into consideration risk versus customer impact
• Analyse cardholder disputed transactions as per card scheme regulation, and provide subject matter expertise in payments risk
• Implement ongoing tracking and monitoring of the performance of decision systems and models and produce clear, understandable visualizations, dashboards, and reports with support from the risk analytics team.
• Keep current on card scheme rules and regulation
• Support the risk team with various initiatives and ad hoc projects as required
• Work individually and with peers to help achieve the overall goals of the risk team

Qualifications

• 5+ years of experience in fraud management and strategy. Strong knowledge of the Payment industry and Fraud rule writing is a must
• Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
• Confident communicator with the ability to interact at all levels, including working closely with cross-functional teams
• Aptitude to identify new ways to approach risk management and to think creatively
• Strong SQL skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.