Fraud & Risk Team Leader United Kingdom
Job description
The Fraud & Risk Team Leader is responsible for ensuring that the KPIs, objectives and targets of the business are met (and, where possible, exceeded), through the effective leadership and development of the team for which they are accountable. A core part of the Team Leader role will be the day-to-day management of the overall CDD department, particularly the Fraud and Payments Team.
Team Leaders should possess great communication skills, both written and spoken and should be a motivated self-starter with a desire to succeed in a fast-paced business environment. The role is pivotal to creating high performing teams so that we can deliver excellent service to our players and minimise risk to the business.
The role reports directly to the CDD Operations Manager, with focus on managing and supporting a Team of Fraud and Risk Analysts and shifts will range between the hours of 08:00-18:30 Monday-Sunday.
Duties & Responsibilities
- Develop an employee-oriented culture that encourages teamwork, supports creativity, stimulates employee engagement, and includes the team in decisions directly affecting them.
- Empower employees to take responsibility for their objectives and ensure that they are suitably equipped with the appropriate skills, knowledge, and tools to carry out their role.
- Work with key staff to clarify resource requirements/priorities, delivering optimal scheduling at all times to meet the needs of the business and players.
- Drive optimum people performance and efficiently manage stakeholder relationships to measure progress against strategic objectives and individual and team targets.
- Monitoring productivity and quality across the team to ensure a great player journey.
- Adopt a proactive management style, using a performance management and development process that provides an overall context and framework to encourage employee contribution (including goal setting, regular assessment and review, continuous improvement, and development planning).
- Working closely with the CDD Seniors daily to share information, best practices and implement new processes and strategies.
- Overall responsibility for the day-to-day management of the Fraud and Risk department, ensuring all areas of the team are sufficiently managed to ensure we meet department KPI's.
- Ensure a monthly audit of the department service is carried out.
- Provide clear direction to the team by developing, co-ordinating and enforcing systems, policies, procedures, and department standards.
- Lead by example and take accountability for dealing with all aspects of people management in a professional manner.
- Act as the first point of contact for all escalated Fraud and Risk related queries alongside the Senior Analyst (i.e., technical issues, customer complaints, decision making on player accounts) escalating to the CDD Ops Manager where necessary.
- Maintain exceptional service by enforcing quality and customer service standards; analysing and resolving deficiencies; identifying trends and recommending process improvements.
- Encourage your team to keep the player at the heart of everything they do.
Essential Skills & Experience
- Ability to identify risk and escalate matters containing potential suspicious activities or matters that may pose a potential risk to the player or business.
- Ability to motivate and develop others around you.
- Ability to work in a highly pressured environment whilst managing multiple deadlines.
- Excellent analytical and logical thinking skills.
- Excellent communication skills, both written and spoken.
- Knowledge of Fraud/Risk, KYC, Anti-Money Laundering methods and AML Enhanced Due Diligence investigation techniques.
- Key understanding and risk assessment of group products and services within the online gaming environment including bingo, casino and poker products.
- Proficient in the use of standard IT packages.
- Solid organisational, time management and complex problem-solving abilities.
- Understanding and familiar with relevant AML and UK Gambling legislation.
Salary & Benefits
- Competitive salary
- Annual bonus of up to 10%
- Subsidised gym membership
- Private medical insurance
- Stakeholder Pension Scheme
