Forwarding Agent

Forwarding Agent London, England

Vantage Services Limited
Full Time London, England 48000 - 52000 GBP ANNUAL Today
Job description

About us

Vantage is a small business in London, SW9 8DJ. We are professional, agile and challenging.

Job Title: Agent

Duties:
- Provide excellent customer service by assisting customers with their inquiries and concerns
- Handle incoming and outgoing calls, emails, and live chats in a professional and timely manner
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate department or supervisor
- Follow company policies and procedures to ensure customer satisfaction
- Stay up-to-date with product knowledge to effectively address customer inquiries
- Collaborate with team members to achieve individual and team goals

Requirements:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Previous customer service experience is preferred but not required
- Must be able to work flexible hours, including evenings, weekends, and holidays

We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual who enjoys helping others, we would love to hear from you!

To apply for this position, please submit your resume and cover letter to [email protected]

Job Types: Full-time, Permanent

Salary: £48,000.00-£52,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Tips
  • Yearly bonus

Application question(s):

  • Do you have freight forwarding experience?

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • London, SW9 8DJ (required)

Work Location: In person

Forwarding Agent
Vantage Services Limited

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