Forwarding Agent London, England
Job description
About us
Vantage is a small business in London, SW9 8DJ. We are professional, agile and challenging.
Job Title: Agent
Duties:
- Provide excellent customer service by assisting customers with their inquiries and concerns
- Handle incoming and outgoing calls, emails, and live chats in a professional and timely manner
- Maintain accurate and detailed records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate department or supervisor
- Follow company policies and procedures to ensure customer satisfaction
- Stay up-to-date with product knowledge to effectively address customer inquiries
- Collaborate with team members to achieve individual and team goals
Requirements:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Previous customer service experience is preferred but not required
- Must be able to work flexible hours, including evenings, weekends, and holidays
We offer competitive pay, a positive work environment, and opportunities for growth within the company. If you are a motivated individual who enjoys helping others, we would love to hear from you!
To apply for this position, please submit your resume and cover letter to [email protected]
Job Types: Full-time, Permanent
Salary: £48,000.00-£52,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Application question(s):
- Do you have freight forwarding experience?
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- London, SW9 8DJ (required)
Work Location: In person
