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Durham University is recruiting for various food service assistants within our college dining halls across Durham city.

We are holding an Open Day on Tuesday 22nd and Wednesday 23rd August at Stephenson College and would love for you to attend. You can meet our friendly team and don’t worry there is free parking on site.

We ask that you use the ‘apply online’ button and share your personal details with us. We will then contact you directly.

These roles are key in our team, they ensure the smooth running of the food service operation and promote outstanding student experience and guest satisfaction.

All contracts are permanent with various contracted weekly working hours including 12, 16, 20 and 25 hours per week.

Full details are below, including a summary of many fantastic benefits, vacancy specifics and application guidance.

Workplace Benefits

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

• 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days.

• No matter how you travel to work, we have you covered. We have free parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
• Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
• On site nursery is available and children’s clubs in the summer holidays.
• Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
• The opportunity to take part in staff volunteering activities.
• Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)
• If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.
• Generous pension schemes.

The Role and Department

You will be working as part of a team to provide students, colleagues, and guests with a courteous, professional, friendly and efficient catering service. Working as part of the catering team you will ensure that food service and dining areas are set up to an exceptional standard and remain clean, tidy and a safe working environment.

Washing up is completed as part of the role, this will include the use of an automatic dishwasher, and after service, all food areas are cleared and cleaned.

Working in a catering environment requires an element of physical manual handling which can include lifting and transporting food and catering equipment, including heavy plates and cutlery.

We will require you to be punctual, flexible, and willing to work variable shift patterns, including evenings and weekends.

Example of the shifts are breakfast/lunch 7.30am-3pm, lunch 10am-3pm and dinner 4.30pm-8pm with on occasion finishing at 10pm if there is a function taking place.

Further information about the role and the responsibilities is at the bottom of this job description.

What you need to demonstrate when you apply

When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role including:

Essential Criteria

1. Good oral and written communication skills.
2. Basic digital skills including the ability to use core digital tools including internet email
3. Basic numeracy and literacy skills.
4. Evidence of personal development to maintain skills.
5. Experience of working in a team.
6. Ability to manage time in order to meet deadlines.
7. Ability to follow instructions, written or oral, accurately.

Desirable

How to Apply

We prefer to receive applications online. When you apply, you need to submit your personal details. If you would like to give us any more information such as a CV, please feel free to upload it.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Philip Atkinson would be happy to speak to you. Contact email: [email protected]

Role Requirements

Service Delivery

• Complete a set of tasks/procedures within a team to deliver a service to customers.
• Follow instructions from a supervisor to identify what and how to deliver a set of tasks or processes.
• Learn the correct methods and tasks to undertake the role of food service assistant.
• Learn and adhere to general health, safety and security procedures.
• Use a range of equipment, tools and resources, digital devices, software and applications where necessary.
• Record and store information in a prescribed order.
• Carry out basic administrative tasks under supervision.
• Learn how to, and use manual and electronic everyday tools, equipment and applications to deliver services
• A commitment to equality, diversity, inclusion and the University’s values.

Team

• Support your team members daily and assist when instructed.
• Assist team members to deliver an excellent student, staff or visitor service.
• Assist other team members with the application of basic audit and stock control tasks.

Communication/Personal

• Be a committed colleague to our core values and behaviours.
• Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications.
• Any other reasonable duties.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. For more information on our EDI strategy and values, click here