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IS THIS YOU

The MSA is looking for a Food Services Manager to transform our Food Services operations into one that engages and supports the diverse food needs of Mohawk Students using sustainable and compliance-focused practices. What might this look like?

• Transforming food services from consumption to experience.
• Students feel like they belong because they have the food options that they want and need
• Experiential Learning opportunities for Students (purchase and preparation, food from around the world, healthy options, etc.)
• Supporting food insecurity on campus

We know that food can play a critical role in a student’s success, and we need someone who excels at experiential learning, impactful collaborations, and outcome driven results.

WHAT WE STAND FOR

The Mohawk Students’ Association exists to ensure all Mohawk Students achieve personal success in their college experience and beyond. We empower Mohawk Students to create a community they can lean on for positive experiences, relevant supports, a listening ear, and a strong voice so they can achieve personal success in their college experience and beyond.

Led by the Executive Director and an elected Student Board of Directors (BOD), we are a Non-Profit Organization that supports students through our Mission:

• Advocacy & Leadership
• Engagement & Support
• Sustainability & Operations

While we are a separate organization from Mohawk College, we work collaboratively with the college to reach our goals.

MY MSA TEAM

We live our values to ensure we achieve our Student Driven Vision and Mission. In This Together, we collaborate in transformative ways within and beyond our departments, helping wherever we are needed. We Believe it’s Possible by focusing on outcomes rather than outputs. We prioritize Foster Belonging, where all staff members feel purposeful and supported as their authentic selves. And we share and learn through the power of Storytelling.

MY FOOD SERVICES TEAM

We know the importance that food security has on engaging and supporting the physical, mental, and social wellbeing of Mohawk students. The MSA Food Services team fulfils the diverse food needs of the College community using sustainable operational practices, while ensuring we connect with students through our interactions.

WHAT YOU DO

As a member of the MSA Senior Leadership Team, you lead the strategies and teams responsible for providing relevant supports, services, and engagement opportunities that foster a sense of belonging through food service outlets (franchise, non-franchise, alcohol service) and initiatives.

What Success Looks Like in This Role:

Supporting students is your passion! You understand the life cycle of Mohawk Students, striving to address their ever-changing, diverse needs throughout their college journey. Collaboration is critical, knowing you cannot succeed without the expertise, resources and lived experiences of the Mohawk Community. You know when to prioritize people over systems, and focus on outcomes that achieve our Vision, Mission, and Strategic Priorities.

Primary Accountabilities:

• Leads all aspect of Food Services through sustainable operational expertise and compliance, in delivering and assessing relevant supports, services, and engagement opportunities that foster a sense of belonging through food service outlets and initiatives.
• Leads a food services team of full-time and student staff with a focus on mentoring and leadership development that ensures all staff play an integral role in the planning and execution of food service operations and initiatives.
• Develops and nurtures collaborative relationships with internal department managers and external partners to provide student-focused offerings and long-term planning aligned to the strategic plan.

HOW YOU DO IT

Leadership

• Leads the hiring, mentoring, managing, deployment and development of Full Time and Student staff.
• Conducts regular success meetings with Full Time Staff to provide a roadmap to achieving personal and team successes.
• Foster and promotes a cooperative and harmonious working environment, one that demonstrates alignment with Living the Values of the MSA.
• Represents the MSA on College and external committees.

Operations Expertise

• Oversees the Food Services outlets and initiatives that fulfil the diverse engagement, food security and wellness need of Mohawk Students (I.e., healthy menus, alcohol regulations, locally sourced food, addressing dietary / cultural needs, affordable options).
• Leads the annual plan of student-focused food services aligned to the student life cycle and MSA Strategic Priorities and Initiatives.
• Ensures connection with students through intentional interaction through value-based service excellence.
• Develops and evaluates annual Food Services operating plan aligned with the organizations’ Vision, Mission, and multi-year strategic plan, making evidence-based recommendations for change, reflecting emerging trends, which aligns with the student life cycle.
• Responsible for the overall development and management of the departmental finances and annual budget aligned with internal policies, protocols, and procedures, specifically ensuring Human Resource and Finance compliance is adhered to.
• Develops, manages, maintains, and nurtures external partnerships and third-party lease agreements, contracts, MOUs, rebate programs, etc. to enhance the Food Services provided by the MSA.

Health and Safety

Leads all Health and Safety aspects of the Food Services area, including risk management, preventative measures, maintenance and equipment issues are addressed.

• Ensure compliance of all operations with AGCO, Municipal, Public Health, and Mohawk College regulations.
• Supports the Global Risk Management of the organization.

What you Need in Education, Experience and Training for your Department:

• 5-7+ years of Food Services operations management experience
• College or University degree in Business or Hospitality Management is preferred.
• Experience with nutrition and healthy lifestyle guidance an asset.
• Advanced Food Service Training (AFST).
• Experience with franchise and non-franchise food outlets an asset.
• Expert knowledge of AGCO, Liquor License Act, Ministry of Health, and WSIB compliance.
• Exceptional knowledge of food, food hygiene and food safety preparation within governmental guidelines.
• Experience in shaping, implementing, and executing student-focused Food Services strategies within a non-profit.
• Superior employee leadership and knowledge of human resource best practices.
• Experience motivating, mentoring, and developing post-secondary employees.

What Knowledge, Skills, and Attitudes that you require:

• Passion for working for and with post-secondary students.
• Transformational approach to food services that addresses the ongoing and changing needs of post-secondary students.
• Desire for lifelong learning.
• Ability to adapt to an ever-changing environment.
• Proven financial management skills, including ability to control product and labour costs, budget forecasting and budget development.
• Passion for prioritizing Health and Safety measures within a Food Service environment.
• Excellent organizational and critical thinking skills.
• Proficiency in a digital environment.
• Strong ability to manage multiple priorities and complex issues.
• Strong relationship building and collaboration skills with multiple involved communities.
• Ability to discreetly manage confidential information.

Physical Demands/Work Environment

• Standard work hours are 35 hours per week. This may include evenings and weekends when required.
• Travel between campuses may be required.
• Able to sit for prolonged periods.

HOW WE SUPPORT YOU

This position is entitled to the following comprehensive compensation package:

• Health and Dental Benefits.
• Employee and Family Assistance Program (EFAP).
• Enrollment in the CAAT Defined Benefit Pension Plan.
• 20 Paid Vacation Days and additional vacation for all college closures.
• 12 Paid Personal days.
• Staff Wellbeing Initiatives.
• Celebrate an Individual's Authentic Self.
• Personalized Success Plans and Professional Development.
• Work Culture that prioritizes that staff have a voice, feel a sense of belonging, and have fun together.

EQUITY, DIVERSITY AND INCLUSION

The MSA seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially seeks applications from indigenous (First Nations, Métis, or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

HOW TO APPLY

Please include in the subject line of the email:
Food Services Manager, your last name followed by your first name.

Please include a Resume and Cover Letter. Apply using the link provided.
Your cover letter should outline your experience and address the following:

• Why working for and with students is something that interests you
• Demonstrate how you have actioned equity, diversity, and inclusion in a food services environment or in other experiences that you will bring to this role
• Demonstrate how you have prioritized Health & Safety and Financial Compliance in a food services environment.
• Tell us why you want to work at the MSA and how you connect to our values?

The interview process will begin after May 24th, noting the posting will remain open until a success candidate has been hired. Preferred start date would be end of June or beginning of July.

ACCOMODATION

As part of our commitment to accessibility for all persons with disabilities, The MSA will, upon request, provide accommodation. Should you need accommodation during the application process or during employment with the MSA, contact Sr. Manager of People and Culture at [email protected]