Food Safety Manager Woking, England
Job description
WELCOME TO KFC AND YUM!
WHO ARE KFC?
Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one restaurant, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.
KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 1000 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey – a 24-minute train from Waterloo. Of the c.1000 restaurants in the UK, 95% are owned and operated by 34 franchise partners; the remaining 5% are company owned and run.
WHO ARE ‘YUM!’?
KFC is one of the 5 brands operated by our parent company Yum! along with Pizza Hut, Taco Bell, The Habit Burger Grill and recently added Heartstyles. We are the world’s largest restaurant group with over 52,000 restaurants across the globe.
Yum! isn’t your average Fortune 500 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.
OUR CULTURE
BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION
We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!.
We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.
We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.
As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.
As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.
MORE ABOUT THE ROLE
This a great opportunity for a subject matter expert in Food Safety, who is enthusiastic about making a difference, who will help shape the future of the Risk and Compliance strategy and function, in a brand that is firmly part of UKI Culture.
We are looking for a Food Safety Manager who is passionate about doing the right thing, driving a culture of safety and compliance within the business, who will continue to build on our great brand reputation and who can influence across all levels.
Critically, this person will have the ability to turn their technical Food Safety knowledge into practical thinking and operational standards that will continue to help keep our restaurant teams and guests safe.
This role is part of the Risk and Compliance Team, reporting into the Operations Risk and Compliance Lead. The team sits within the wider Restaurant Excellence department, where our priority is running great restaurants. The right person will lead and influence across a variety of projects and workstreams aimed and ensuring food safety is at the forefront of everyone’s thinking.
Oh, and there’s one more important thing to say about KFC… this is a fun place to work. Our culture is quite unique. We are not looking for a dry corporate ‘suit’. Yes, you’ll need to be super smart and totally plugged in to what’s current in the world of safety and be interested and engaged… And this is a business full of bright people who like to get stuff done. But we also love a chicken pun and don’t take ourselves too seriously.
KEY JOB FUNCTIONS INCLUDE:
- Ensuring our restaurants maintain high standards across Food Safety is critical. We have detailed HACCP and Food Safety Management Systems in place to guide our restaurants in how to manage Food Safety. This role would involve you leading on Food Safety for the business, which would include:
o Regularly reviewing and updating the FSMS and HACCP as required
o Leading the HACCP Team
o Regular reviews of Operational systems and processes to ensure fit for purpose
- As the subject matter expert in Food Safety, you would take the lead in reviewing Food Safety Legislation and best practice industry guidance, for UK&I, and ensuring all our policies and processes align.
- Ensuring all of our team are appropriately trained in Food Safety, commensurate to their role, is important to us at KFC. This role would require you to lead on Food Safety training content, including:
o Ensuring appropriate and engaging training for every level/job role in the business
o Regularly reviewing training content to keep relevant and up to date
o Supporting the in-house training team on monitoring compliance with training completion
- In order to enable the business to stay close to the day-to-day results and compliance with Food Safety and the performance of our restaurants, this role would include:
o Supporting the content of the Food Safety element of our third-party audit programme (ROCC)
o Periodic review of results, trends and data insights
o Maintaining policies, processes and risk assessments on our internal system
- As Food Safety Manager, you would collaborate closely with both our Central Operations and QA teams on areas such as:
o Restaurant routines – i.e. temperature checks, cleaning schedules, etc. to enable regular verification of HACCP and FSMS
o New product or packaging launches, product safety, validations
o Support innovation of new equipment or process trials to ensure Food Safety is maintained at the forefront
- What our external Regulators think of us is critical to the business, with over 98% of our restaurants on a 4 or 5 Food Hygiene Rating. We have a robust processes in place to ensure our restaurants can operate to standard. Supporting any restaurants that fall short of our expected standards and managing this would be an essential part of the role, including:
o Supporting our Compliance Manager with the process to return to 4 or 5 with our external partner
o Working with our Primary Authority Partners for Food Safety and on any requests and referrals
o Regular internal reporting and data insights
o Supporting with any enforcement or customer contacts relating to Food Safety
- At KFC, the majority of our restaurants are owned by our Franchise partners. Therefore, this role would involve stakeholder management, engagement and support on Food Safety. As well as being a direct support for our Equity Team in any Food Safety-related matters.
- As KFC is a global brand, this role would involve being part of a wider team across Europe and Internationally, representing the UKI on Food Safety forums.
WHAT WE’D LOVE FROM YOU
EXPERIENCE
- A related Degree, or equivalent qualification such as Food Technology or Environmental Health is essential.
- Experience of Food Safety Management (including HACCP, policy writing and) in the food service or retail sector is required.
ABOUT YOU
The ideal candidate will be…
- Passionate, knowledgeable and enthusiastic about food safety
- Keen to have an impact and influence within the organisation
- Organised to balance a number of different workstreams/projects
- Able to prioritise and effectively manage time
- Great at working as part of a team and alone, as required
- Motivated and keen to continuously learn and develop
- Able to develop and sustain relationships
- A strong communicator both verbal and written
- Experienced in Microsoft programmes, such as Excel and PowerPoint
LEADERSHIP BEHAVIOURS
We look for leaders in our business at all levels who embody 3 key attributes: Smart, Heart & Courage
- SMART: Leaders who… foster innovation, set a clear vision, communicate powerfully with all stakeholders and drive action;
- HEART: Leaders who develop & coach people around them; know themselves, care hard about others and have fun recognising others for their efforts;
- COURAGE: Leaders who have a growth mindset, make bold decisions with conviction; collaborate authentically and challenge their own thinking.
WHAT WE CAN OFFER YOU
REWARD, PROGRESSION AND LOTS OF RECOGNITION
A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including;
- Company and performance related bonus
- Generous pension with up to 11% company contribution
- Private healthcare with the option to increase to include family cover and extra dental cover
- Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
- After 5 years’ service, annual holiday allowance increases to 30 days
- Study support may be available for job-related qualifications
- Competitive maternity leave and flexible return to work options
- International career opportunities across Yum!
- Pick n Mix Benefits, options include gym membership, health screening and travel insurance
KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can. Our teams regularly enjoy nights out with their colleagues- including pay day drinks, weekly netball and football matches and each year we organise a big Christmas party to celebrate the successes of the year.
