Food & Beverage Team Member Newcastle, England
Job description
Nestling at the foot of the Mountains of Mourne, Northern Ireland, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other!
Position Statement:
Opportunities are available within Restaurant, Percy French, Conference and Banqueting and Bars. We have a range of morning, daytime and evening shifts to support flexibility and work life balance with full time, part time and casual terms available.
As a Food and Beverage Team Member you will be responsible for:
- Providing the highest standards of service to guests, ensuring all guests needs and expectations are met
- Preparing and set up of food and beverage areas for service
- Ensuring the restaurant, lounge and beverage areas are maintained in a clean and tidy manner at all times
- Greeting guests, taking orders and serving food and beverages within the designated area
- Offering menu recommendations upon request and upselling additional products when appropriate
- Receiving payments for food and beverages
- Being knowledgeable about the facilities and service offerings within the hotel
- Assisting guests with any reasonable request for hotel services
- Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Duty Manager
Essential Criteria
- Excellent communication skills
- Excellent guest service experience/skills
- Ability to work as part of a team
- Ability to work under pressure
- Eager and willing to learn
Desirable Criteria
- Previous experience in a similar role
- Previous Hospitality experience
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (TC’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Access to participating in healthcare plans and insurance plans – just in case
- Car Parking
- Life Assurance
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.
