Food & Beverage Staff / Marco Pierre White Southampton, England
Job description
Who are we?
Marco Pierre White is an acclaimed chef, restauranteur and TV personality. He has restaurants across the UK under different concepts namely Marco Pierre White Steakhouse Bar Grill, Marco’s New York Italian, Wheeler’s of St James’s, Mr. White’s English Chophouse, Koffmann Mr. White’s, Wheeler’s Fish Chips, Bardolino Pizzeria Bellini Espresso Bar and Marconi Coffee Juice Bar.
Purpose of Role
As an integral part of the restaurant and bar team, you will be responsible for delivering a service that delights our guests, ensuring that our brand standards are consistently maintained.
Your role involves a range of duties, including the service of food and drinks from the Marco Pierre White menus. You will be actively involved in preparing the restaurant for service, ensuring high standards of presentation, providing attentive service and ensuring that our guests have a memorable dining experience.
In your role, you will be interacting with a variety of guests, hosting tables, delivering food and beverage service whilst maximising sales opportunities through upselling and suggestive selling.
What we would like from you
You will be an ambassador for the restaurant and the MPW brand, working hard to make every guest experience memorable.
Passionate about Food Beverage and delivering great guest experiences, you will be focused on making sure that the guest experience is the best that it can be and consistently support the rest of your team in delivering exceptional service experiences.
You will consistently promote a hospitable and professional image to your guests and provide full co-operation to any guests requiring assistance with a prompt, caring and helpful attitude. You will demonstrate flexibility and have a willingness to learn.
You will have a friendly and caring personality, be able to keep calm under pressure, be confident and organised. You will demonstrate exceptional attention to detail, a guest first approach and a real passion for great service delivery. To be successful in this role you will be a team worker who is able to work autonomously or effectively as part of a team.
What Good looks like
Correctly uniformed and presented to the company standards every day, you will support the restaurant and bar team in providing a first-class service to our guests, ensuring that service and brand standards are consistently maintained whilst complying with health and safety guidelines and legislation. Punctual, courteous and helpful to guests and colleagues you will anticipate guest needs wherever possible and promote hospitality enhancing guest satisfaction.
Consistently delivering a memorable service experience to your guests, you will ensure a high level of product and local knowledge ensuring that you are fully briefed and trained at all times. You will effectively contribute to the cleanliness and maintenance of your restaurant and bar area.
About Leonardo Royal Hotel Southampton Grand Harbour
A 15-minute walk from Southampton City Art Gallery, this upscale, modern hotel with a sloping glass facade is 0.8-mile walk from the Mayflower Theatre. Stylish rooms have free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Some add sea views. Upgraded rooms include sitting areas and balconies, while suites add kitchenettes and/or whirlpool tubs. There's a relaxed restaurant with floor-to-ceiling windows, and a glass-covered bistro/bar with a terrace. Other amenities include a gym, an indoor pool and spa facilities, plus parking (fee). Day-use rooms, a lounge and ship transfers (fee) are available for cruise passengers.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
