Food & Beverage Server Glasgow, Scotland
Job description
As a Food Beverage Team member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest’s experience to their unique tastes, you will create memories as delightful as the dishes.
Your day-to-day
- You will welcome our guests, recommend food and drink and help keep service on-track and up to standard
- You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
- Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Ensure all products are served according to IHG standards;
- Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
- Ensure accurate billing
- Demonstrate perfect knowledge of the all menu items and daily specials
- Ensuring a high standard of personal hygiene and personal presentation at all times.
- Work in a safe and tidy manner and to report any hazard, accident, loss or damage to management.
What we need from you
- Strong – sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
- Hospitality / Travel /Tourism qualification at any level.
- Previous hotel / hospitality experience
- Complaint handling skills
- Good presentation and appearance
- Excellent verbal communication Skills
- Customer care skills
- Working in a team
- Flexible working shifts
- Willing to multi skill and support other areas of the hotel
Benefits
- Exclusive access to the employee recognition reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Employee Friends/Family discounted rates
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work and many more
- Heeton is an expanding company which offers excellent career opportunities
Hotel Indigo Glasgow is centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.
In line with the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
About Hotel Indigo Glasgow
Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.
Hotel Indigo®
Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world’s largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the ‘arty’ part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.
