Food & Beverage Associate - Casual Hours Bedworth, England
Job description
Job Category Food and Beverage & Culinary
Location Forest of Arden Marriott Hotel & Country Club, Maxstoke Lane, Birmingham, WARWICKSHIRE, United Kingdom VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The Forest of Arden Marriott Hotel offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family. An exciting opportunity is available to start your Marriott journey in our Sales team as a Sales & Marketing Apprentice at this four star hotel where you can receive long term development and career opportunities. The Forest of Arden is part of an exclusive collection of Marriott country clubs and is located in the heart of the West Midlands, located between Solihull and Coventry with easy access to the M6, M42 and M40, just four miles from Birmingham NEC, Airport and International Train Station. Facilities of the Forest of Arden include our AA rosette-awarded restaurant, Cast Iron Bar and Grill, two golf courses including our championship Arden course, a driving range and the Golf academy. There is our relaxing Spa with 8 treatment rooms, outdoor tennis courts and a fully equipped fitness centre.
JOB SUMMARY
To prepare F&B areas by laying/clearing tables. To serve food and beverages, ensuring maximum customer satisfaction and service.
SCOPE / BUSINESS CONTEXT
- A Full Time/Part Time position based at the MARRIOTT FOREST OF ARDEN HOTEL
- Number of Direct Reports - 0
- Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
Previous experience of food service in a similar style of operation preferred but not essential
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing)
- Pro-active and reliable
- Able to work alone and within a team
- Flexible hours in line with business needs
- Must be well presented and have excellent personal hygiene
Education or Certification
- Good level of English essential
- Basic Food Hygiene Certificated
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
- To ensure that you have a full product knowledge of all menu items and their service to ensure customer satisfaction.
- To maintain a high standard of service within conference events at all times as laid down within the company service standards.
- To promote sales and achieve maximum sales potential for both food and beverages.
- Clear and lay tables throughout and after service. Ensure that the still room and service areas are clean and tidy at all times.
- Deal with customer queries and try to resolve immediately. Making full use of the Guest Response procedures.
- To communicate with others in the department to ensure excellent customer relations.
- To ensure that service to the guests is of a prompt and efficient manner in line with company standards.
- To play an active part in the Marriott International training and culture of the company
- To adhere to the Marriott Uniform Standards at all times
- Follow all Health & Safety Procedures
- All Marriott Policies on Cash, Key and all Controls are adhered to and followed consistently.
OTHER
- Performs other related tasks as assigned by management.
- Complies with Marriott International Hotels Limited Regional Office policies and procedures.
- Working hours as required to do your job but normally not less than your contracted hours.
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
