Food & Beverage Assistant Guildford, England
Job description
Food & Beverage Assistant
Food & Beverage
About us
Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.
As a Food and Beverage Assistant, you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety at the front of all you do.
We will rely on you to WOW our Members and make them feel special by delivering exceptional service and being a great team player. As a Food and Beverage Assistant, you will work across all areas of our F&B department, responsible for daily food service, working on the bar, and offering table service, as well as the running of functions, under the guidance of our Food and Beverage Manager.
Key Areas of Activity
Operations
- Ensure excellent knowledge of all menu offerings and be able to deliver and provide all Members and Guests with exceptional service.
- Always deal with the Members and Guests in a polite, pleasant, and professional manner.
- Ensure that you constantly present yourself on time and are correctly dressed for duty.
- Carry out any reasonable request, as made by management.
- Ensure that all services areas are ready for operation at the correct time.
- Constant overview of the daily operation to include, but not limited to, cleanliness, food and beverage product, service delivery, clearing tables, and sufficient mise-en-place.
- Resolve any complaints in a polite and professional manner and ensure that the Outlet manager is notified.
- Attend pre-shift, department, and general meetings, as required.
- Attend any training sessions as judged reasonably necessary by management.
People
- To help train new staff members in conjunction with the Food and Beverage Trainer.
- To work as part of the team, and help colleagues where necessary
- To develop and encourage the team through leading by example as well as ensuring that procedures are carried out in line with standard practice.
Compliance
- Ensure compliance with the Weights and Measures Act 1985 and The Licensing Act 2003.
- To be alert to hazards at work and to be aware of the responsibility for personal safety in addition to the Club’s legal responsibilities.
- To ensure that all relevant legislative and government guidelines are adhered to within the Club, including the Food Safety Act, Health and Safety at Work Act, HACCPS, COSHH, Emergency Procedures etc. as well as ensuring that fire regulations are implemented, and all of the Burma Bar team are fully compliant and trained.
General
- To attend all meetings and training courses as requested by the Outlet Manager
- To undertake such other duties as the Management of the Club might reasonably expect appropriate to the job grade
- To have regular talks with the Outlet
