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Job description

Our mission at Novotel London Excel is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Food & Beverage Team Member, you will…

• Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift,
• Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel,
• Keeps working areas clean,
• Takes part in the briefing and debriefing meetings before and after the work
• Provides information for guests within his/her field of competence or directs them to the right person,
• Remains polite and courteous at all times whatever customers may request,
• Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,
• Promotes the hotel's range of services in order to increase sales,
• Respects HACCP regulations at all times,
• Applies the hotel's security regulations (in case of fire etc),
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Job Type: Full-time

Salary: £12.30 per hour

Benefits:

• Canteen
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Referral programme
• Sick pay

Day range:

• Weekend availability

Physical setting:

• Bar
• Buffet restaurant
• Hotel
• Restaurant

Shift:

• 8 hour shift

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: One location