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Job description

Food & Beverage Team Member

Job Purpose

If you are an enthusiastic and energetic individual who wants to be a part of an amazing Food & Beverage team, then we would love to hear from you.

This role is customer focused within a fast- paced environment, you will therefore have excellent customer service and outstanding communication skills.

The business

Heacham Manor Hotel is a 52 bedroom, 3 star luxury country house hotel and golf club with a popular AA Rosette Restaurant, set in beautiful parkland close to the stunning North Norfolk beaches, the Victorian seaside town of Hunstanton and the Royal Sandringham Estate. It is part of Searles Leisure Group, a privately owned and successful family run business with over 60 years trading under its belt.

The Pavilion at Heacham Manor is a multi-purpose venue housing a sports bar with adjoining restaurant overlooking the golf course, a lounge bar and terrace with beautiful views across the golf course and out to sea, and a function/events Centre that can accommodate weddings, celebrations, meetings, conferences and more. The building also contains 7 bedrooms, a golf shop, and other facilities for golfers, all of which are set within the new building in the grounds of Heacham Manor Hotel.

Salary: up to £10.82

Contract & Hours of Work

Part-time; 25-hours per week (yearly average) including weekends and bank holiday working.

Please note, we are a 7-day a week operation in the peak periods. Some shifts will include, split shifts, weekends, and some public / bank holidays on a Rota basis.

Company Benefits

• Free Use of Company facilities including Clubhouse, Children's Sidney Soft Play, Swimming Pools, Splash Pool & Gym.
• Discounts in Searles Leisure Resort Food & Beverage Outlets.
• Discounts at The Mulberry Restaurant at Heacham Manor Hotel.
• Discounts on Golf Memberships.
• Discounts at the Princess Theatre.
• Offers on accommodation at Searles Leisure Resort and Heacham Manor Hotel.

Job responsibilities

• Engaging with the customers, providing excellent customer service.
• Serving Food and Drink, across different outlets at the hotel, in line with the principles of the 8 steps of service. Clear tables promptly as required.
• Handling card and cash payments in line with company cash handling procedures.
• Ensure the Dining areas are prepared, clean and fully set for service as detailed by the procedure. Maintain a clean and tidy work area at all times.
• Assist with the setup of the function rooms, bar & restaurant for weddings and events.
• To follow the relevant Company and Department Procedures and adhere to all Food Hygiene and Health & Safety requirements.
• To maintain knowledge of the complete menu including daily specials, and any special events within the establishment.

Requirements

· Full valid Driving Licence for UK (Desirable)

· Flexible Schedule, for Working hours.

· Computer literate

· Previous Experience within a similar setting desirable but training will be given.

· Food Hygiene Certificates (Desirable)

· Excellent Customer Service

Personal attributes

· Teamwork skills and the ability to act as the public face of the business.

· Organised

· Enthusiastic and Energetic Team Player

· Strong Work Ethic

· Good Timekeeping Skills

· Works well in a fast-paced environment.

· Polite and well-mannered with good communication skills

Job Types: Part-time, Permanent
Part-time hours: 25 per week

Salary: Up to £10.82 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Referral programme
• Sick pay

Day range:

• Holidays
• Weekend availability

Shift:

• Day shift

Ability to commute/relocate:

• King'S Lynn: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work on weekends and bank holiday?
• Do you have a Food Hygiene Certificate ?

Experience:

• Restaurant/Bar: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person