food and beverage manager Calgary
Job description
Position: Assistant Food & Beverage Manager
Department: Food & Beverage
Reports to: Food & Beverage Manager
Supervises:
F&B Outlets, Room Service
Interacts with:
Culinary, Front Office, Operations, Banquets, Sales & Marketing.
Mission:
To consistently lead the Food & Beverage team towards the highest standards of guest service excellence, while ensuring to maximize guest outlet revenue. Commitment to the Glenmore Inn & Convention Centre’s Core Values is essential.
General Description:
Reporting to the F&B Manager, the Assistant Food & Beverage Manager will aid in ensuring that guests of our hotel and outlets receive above and beyond guest service and their needs are anticipated and attended to. The Assistant F&B Manager is responsible for ensuring guest services standards are met and when possible improved upon, promoting a sales orientated environment, and to ensure that all members of the F&B team are following Glenmore Inn policies and procedures while on shift.
Specific Responsibilities & Duties:
- Lead staff on shift and ensure F&B standards are followed in a consistent professional manner
- Display, coach and develop a “guest comes first” attitude by training and inspiring the F&B team
- Provide consistent direction and guidance to the F&B Supervisors; coaching the importance sales, and guest service through menu knowledge improvement and situational selling techniques
- Ensure all cost control measures are utilized on a consistent basis
- Ensure accuracy and attention to detail while maintaining accountability for F&B operations
- Take initiative and make quality decisions based on what is best for the guest, staff and hotel
- Handle guest complaints and issues in a timely, and professional manner
- To aid the F&B Manager in all aspects of the F&B department
- To communicate pertinent information to staff and guests in a timely fashion
- Improve and maintain a high level of professionalism throughout all the hotels F&B outlets
- Perform all duties of a F&B Server, Host, and/or Porter as required
- Aid in the training and review process of all staff members
- Offer support and motivate all F&B staff members in recognition and retention
- Aide in the coaching and when needed, progressive discipline of all F&B staff members
- Address scheduling issues for the outlets and approve schedules prior to finalization
- Support the Management team of the Glenmore Inn and assist in every attempt to reach and maintain hotel and departmental goals
- Communicate with other departments in a professional manner
- Work with the F&B Manager & the Sales team to develop and maintain outlet promotions
- Assist in the development and maintenance of the departments Standard Operating Procedures
- Promote and hold staff accountable to our Health and Safety Program
- Enter and submit payroll; address any payroll concerns from F&B staff members
- Follow all hotel & departmental policies and procedures
Qualifications:
- Previous restaurant supervisory experience required.
- Hotel Management/Tourism degree or diploma an asset.
- Proven attention to detail.
- Must possess excellent telephone etiquette and guest service skills.
- Strong organizational, administrative and time management skills.
- Computer literacy; proficiency in MS Office, and P.O.S. systems required.
- Knowledge of Micros P.M.S. an asset.
- Pro-Serve, and ReelFacts certification required
- CPR, First Aid, and ProTect certification an asset.
- Proven track record of team building and facilitation of goal accomplishment.
Job Types: Full-time, Permanent
Salary: From $54,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Hospitality: 5 years (preferred)
Work Location: One location
About Glenmore Inn & Convention Centre
Revenue: $5 to $25 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.glenmoreinn.com
