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Job Purpose

To maintain standards of service within the Wollf Grill refined dining restaurant with particular attention to guest satisfaction and cleanliness

Main Responsibilities and Key Tasks

• Ensures orders of food and beverage are served promptly in accordance with hotel standards
• To ensure exemplary hospitality to the guest at all times
• To be fully conversant with systems and ensure that all guest bills are posted correctly
• To ensure that every up-selling opportunity is acted upon
• Ensuring daily that the outlet is prepared to standard service and all preparation is organised for current and following days
• To work to an agreed rigid cleaning procedure
• Act upon opportunities in and outside of your outlet taking ownership to remedy guests and colleague needs.In the absence of your Supervisor/Manager take the responsibility to ensure the outlet is run to the set standard
• To attend all relevant training as and when required
• To develop and maintain good working relationships with all departments in the hotel
• To report all maintenance faults to the Maintenance Department and follow the remedy through.Report any loss or severe damage to management
• To ensure minimal wastage within the food and beverage area
• To show willingness to take on additional responsibilities when necessary
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To ensure total standards relating to security are maintained with emphasis on the following:
• Liquor stocks
• Hotel equipment
• Keys
• Floats
• Glasses
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:
• Licensing laws
• Fire regulations and procedures
• Health and safety regulations
• First aid procedures
• Food hygiene regulations
• To ensure that the company’s dress code and grooming policy is adhered to at all times
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Line Manager/General Manager/Deputy General Manager

Please note, the hours of this position are predominantly evening shifts.