Job description

Do you have a passion for hospitality?

Our glittering riverside casino Alea Glasgow is an Aladdin's cave of an entertainment destination where our highly skilled hospitality team delivers some of the best food, drinks, and service in town.

It's not just the exciting atmosphere, great rewards, and easy transport links that make Alea a smart career move. We are committed to supporting every team member to fulfil their potential and ambitions.

This is your chance to build a rewarding career with a caring company in an exhilarating central Glasgow Location.

We also offer many benefits for our employees. Here is a sample of the many we offer our team:

• Enahnced salary from midnight until 6am
• Tips
• Service charge
• Growth opportunities
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

So, are you ready to place your bets on a career with us?

Within this role you will be vital to our customers service delivery, providing exceptional service, ensuring food and beverages are served within a timely manner and contribute to the overall guest experience.

ESSENTIAL SKILLS:

• Outstanding customer service skills.
• Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.
• Methodical and attentive to detail.
• Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit.
• Previous experience in a customer service environment.
• A team player.
• Communicate in clear and concise English.
• High level of personal integrity.
• Strong work ethic with a passion for exceeding expectations.
• Respect and appreciation to all.
• Encourage and contribute towards a culture that supports everyone to be the best that they can be.

Please Note: You must be 18 or over and have the right to work in the UK.

Job Types: Full-time, Permanent

Salary: £11.04-£12.04 per hour

Schedule:

• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Glasgow: reliably commute or plan to relocate before starting work (required)

Work Location: In person