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Job description

Food & Beverage Assistant

The Queens Hotel Brighton is considered one of the best hotels in Brighton where you are guaranteed a warm welcome from our friendly and professional team. The purpose of this role is to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are always delivered and maintained in line with our guest expectations.

Part time

The Role

• Meeting guests in a polite and friendly manner and standing at the door to ensure guests are promptly seated, creating a warm and welcoming environment
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained.
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Ensure that all front of house and guest areas are always well maintained
• Ensure you display a presentable appearance and performances are at a high standard
• Ensure the restaurant areas are always clean and well-presented and assist with cleaning and housekeeping duties as required
• To be fully aware of the Hotel’s Fire Safety procedures, Health and Safety regulations and Allergens.
• Covering the bar
• Supporting other departments as and when required (such as kitchen)
• Take food and beverage orders and ensure that orders are communicated to the kitchen promptly and accurately
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Prepare all back of house service points according to expected numbers for breakfast and dinner requirements as necessary
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Any other duties as directed by the F+B Manager or other member of the management team

Benefits

• Mental Health & Well-being programme
• Staff discounts provider (Retail, Holidays, restaurants etc.)
• Free benefits (Free Cinema Ticket every month, Free hot drinks and many more!!)
• Gym Membership!

Job Types: Part-time, Permanent, Zero hours contract
Part-time hours: 16 per week

Salary: £10.40 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Gym membership
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Day range:

• Weekend availability

Physical setting:

• Bar
• Restaurant

Work authorisation:

• United Kingdom (required)

Work Location: One location