Food and Beverage Assistant Forest Hill, England
Job description
Location:High Force Hotel and Waterfall
Department:Leisure and Tourism
Employment Basis:Seasonal (Weekends, Holidays and Evenings)
Salary:Competitive depending on experience and age
Job Ref:VA92 - 2023
Job details
High Force Hotel & Waterfall is situated in the North Pennines AONB (Area of Outstanding Natural Beauty) and the waterfall attracts tens of thousands of visitors each year, being one of the most natural iconic visitor attractions in the North of England. The hotel is an evolving addition to the Raby portfolio and currently has 11 letting guest bedrooms all designed and finished to a high standard and retaining many of the original features of this beautiful country inn.
We are growing our business to develop the hotel offering further, weddings and events have become an integral element of the business as have residential sporting groups where high standards will be absolute paramount.
What we need to see
We are therefore seeking a customer focused passionate team member to join our small team. The successful candidate will be able to consistently deliver excellent customer service with an informed, friendly and effective approach to hospitality. Ideally the successful candidate will have worked in a quality food and beverage operation previously however full training can be given.
In the busy summer period, the waterfall kiosk will operate as a ticket point of sale and also as a refreshment point, visitors can purchase ice creams, hot and cold drinks and some light snacks. Other water-based activity permits are also sold from the kiosk for things like canoeing and fishing.
Other qualities we are on the lookout for include: -
- Excellent communication skills.
- Commitment to delivering excellent customer service.
- Good command of English.
- Standards driven.
- Excellent personal presentation.
- Confident and proactive.
- Able to cope under pressure.
- Ability to think on your feet using own initiative.
- Consistent approach to hospitality.
- Flexible approach to support the needs of the business.
Overview of Raby Estates
Raby Castle near Staindrop has been the home of the Vane family for generations and is open to visitors. Lord and Lady Barnard seek to develop the Castle and grounds so that it becomes one of the foremost visitor attractions in the North.
The Raby Estate comprises substantial landholdings and trading operations include in-house farms, let farms and residential property, along with sporting enterprises across Estates in Co Durham and Shropshire. We also have visitor attractions at Raby Castle, High Force Hotel and Waterfall in Upper Teesdale and The Wrekin in Shropshire.
As well as the Estates own Home Farm in Raby Park, there are many tenanted farms and a large number of houses and cottages in villages around Teesdale, many are whitewashed farmsteads and houses where families have been tenants for several generations.
What weve got to offer
Its people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, its our people that make Raby special.
We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.
As well as some of the most iconic locations to work we offer:
- Attractive Salary above NMW
- Uniform
- Free car parking
- Continuous improvement through staff training and staff development programmes
- Discounts at our retail and food outlets
- Discounts to our Shropshire holiday cottage and High Force Hotel
- Free access into our leisure attractions at Raby Castle and High Force
- Private, behind the scenes tour of Raby Castle
- Raby Estate social events throughout the year
How to apply
If you would like to be part of our journey, wed love to hear from you. If you feel you have the necessary skills, experience and personality to undertake this role, wed love to hear from you.
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