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FoH Receptionist - 9 month FTC - Luton Luton, East of England, England

Full Time Luton, East of England, England 19212 - 22423 GBP ANNUAL Today

Job description

Job Title: Receptionist - Regional

Reports to: Workplace Coordinator

Direct Reports: None

Location: Regional Offices

MAIN PURPOSE:
The role of the Receptionist is to provide the highest levels of customer care and service to all clients, partners and a EY employees in line with agreed service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one.

To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
To ensure the local WPC and/or Regional Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite

MAIN JOB RESPONSIBILITIES:

To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms and the client suite kitchen.
To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
To replenish meeting rooms, as required, with pads, pens and pencils
To ensure that all required hospitality is served promptly and to the highest standards.
To ensure all audio visual equipment is working and provide support when required
To collate all reception and hospitality statistics and forward to the Regional Workplace Manager on a weekly basis
To maintain appropriate stationery stocks in the reception area
To ensure Reception Operating Procedure manual is kept up to date at all times

Health and Safety

To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately.
To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager
To attend all statutory Health and Safety training
To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.

Security

To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate
To ensure the building reception has a list of all visitors due to arrive each day and booked car park spaces.
To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office
To ensure all client and visitor passes are both issued and collected

Environmental

Support EY’s environmental initiatives
Ensure best practice for waste and energy savings are followed

General

Fully support the implementation and ongoing requirements of EY's ISO standards.
Ensure all areas of AWS are compliant with relevant policies and procedures, and where appropriate, actively contribute to continuous improvement programmes

Key Attributes

Immaculate grooming and personal hygiene is essential
Ability to communicate effectively both verbally and in writing is essential
Computer literacy skills – Intermediate Excel, Word and Outlook / Lotus Notes
Must have sound numerical skills
Ability to operate calmly under pressure
Strong customer focus
Able to demonstrate a professional and organised approach to the role
Logical thinker, able to spot errors and resolve queries
Able to deal with interruptions, work to deadlines and prioritise
Strong relationship skills – able to build and maintain rapport with guests
Able to multi task and be flexible
Enthusiastic, committed and determined
Sense of humour and an eye for detail
Striving to improve the service offered with proactive approach to service delivery and client satisfaction

General Experience