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FoH Receptionist – 12 month FTC - BIRMINGHAM

MAIN PURPOSE:
The role of the FoH Receptionist is to provide the highest levels of customer care and service to all clients, partners and a EY employees in line with service level agreements and procedures. We aim to make the client’s first impression a positive and lasting one.

• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation.
• To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• To ensure all external visitors to the client suite are captured on Proxyclick (electronic sign in/out system, supporting good security practices and operational efficiently.
• To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work.
• To carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
• To ensure the local WPC and/or Regional Workplace Manager is made aware of any maintenance issues requiring attention in the reception area and Client Suite

MAIN JOB RESPONSIBILITIES

• To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms and the client suite kitchen.
• To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion.
• To ensure that waiting visitors are kept informed of any delays and to ensure client comfort
• To replenish meeting rooms, as required, with pads, pens and pencils
• To ensure that all required hospitality is served promptly and to the highest standards.
• To ensure all audio visual equipment is working and provide support when required
• To ensure Reception Operating Procedure manual is kept up to date at all times

Health and Safety

• To always work in a safe manner and report any hazards to the local WPC and/or Regional Workplace Manager immediately.
• To follow all Health and Safety instructions as directed by either the local WPC or Regional Workplace Manager
• To attend all statutory Health and Safety training
• To ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
• To liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.

Security

• To report incidents to the local WPC and/or Regional Workplace Manager and/or building security as appropriate
• To ensure the building reception has a list of all visitors due to arrive each day and booked car park spaces.
• To ensure all procedures are followed for recording EY staff visiting from another office in the UK or an overseas office
• To ensure all client and visitor passes are both issued and collected

Environmental

• Support EY’s environmental initiatives
• Ensure best practice for waste and energy savings are followed

General

• Fully support the implementation and ongoing requirements of EY's ISO standards.
• Ensure all areas of AWS are compliant with relevant policies and procedures, and where appropriate, actively contribute to continuous improvement programmes.

Key Attributes

• Immaculate grooming and personal hygiene is essential
• Ability to communicate effectively both verbally and in writing is essential
• Computer literacy skills – Intermediate Excel, Word and Outlook / Lotus Notes
• Must have sound numerical skills
• Ability to operate calmly under pressure
• Strong customer focus
• Able to demonstrate a professional and organised approach to the role
• Logical thinker, able to spot errors and resolve queries
• Able to deal with interruptions, work to deadlines and prioritise
• Strong relationship skills – able to build and maintain rapport with guests
• Able to multi task and be flexible
• Enthusiastic, committed and determined
• Sense of humor and an eye for detail
• Striving to improve the service offered with proactive approach to service delivery and client satisfaction

General Experience

• Previous experience of customer service environment essential
• Previous corporate working experience desirable
• Ability to work independently and as part of a team
• Previous experience as a Receptionist desirable

What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Please note
Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters!

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now