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Focal Point Peterhead, Scotland

Score Group

Full Time Peterhead, Scotland 36026 - 44625 GBP ANNUAL Today

Job description

We are looking for a Focal Point to join our growing team within the Energy division at Score Group, based in Peterhead.

About Score Group

Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.

About the role
Our Energy division, provides its clients with bespoke quality solutions for Gas Turbine fuel systems and accessories, assisting with the client’s goal of achieving maximum operational efficiency / longevity of their assets. The company is uniquely positioned to support the overhaul & repair of fuel systems and accessories from GE’s Aero Derivative fleet of LM engines. In addition, it holds the exclusive license to manufacture the full range of LM series of industrial gas turbine fuel nozzles and pre-mixers.

The Focal Point is responsible for handling new enquiries and progressing live orders from our global client base, regional Score offices and internal sales team.

You and the role

If you enjoy operating in a fast-paced position and have the ability to multitask, good administration skills, high levels of attention to detail and a passion for providing professional and friendly customer service, then this is a fantastic opportunity for you. You will join the customer support team within a growing company, that values employee development and is committed to providing quality products to their clients.

What we offer

Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers. If you are looking to develop your customer support skills within a fast-paced environment, in a business with excellent growth opportunities across a range of industrial sectors and like the sound of an attractive market-rate salary, contributory pension, benefits and the opportunity to learn from great colleagues, then please review the job outline below - we’d love to hear from you!

Primary responsibilities

Ensure all work is carried out in accordance with company policies, procedures, standards, and work instructions
Provide high levelsof support to the client, ensuring they are kept fully updated with the progress of live orders and any relevant requests for quote
Liaise with your internal client base (production, procurement & engineering teams) where required, to resolve any issues which may be affecting the successful on time delivery of an external client order
Review of the workshop’s initial inspection findings and transfer that detail into the client quote and issue of the quote direct to the client
Carry out PO review and update the contract review document
Input relevant order details into the SAP system, as each order is processed through the facility
Effectively manage all email traffic and handle any client phone calls
Ensure each electronic job file is kept up to date with the relevant detail being filed away
Maintain high levels of communication with the Sales Team
Attend and participate in weekly production meetings
Attend and participate in weekly customer support team meetings
Provide input and reports as necessary to the Customer Support Manager, when requested
Where required, generate key client weekly status reports and issue to the client base
Where required, contact clients over aged debt with a view to the debt being successfully cleared
Support the team in ensuring compliance with the team’s set KPI’s and objectives
Full awareness of quality procedures

Qualifications

Previous experience in a similar role, HNC (or equivalent) in administrative or business discipline

Experience

Coming from a similar “hands on” background could provide beneficial to understanding the technical side of the role in a quicker timeframe
Previous experience in a sales support or sales administrative role
Knowledge of rotating equipment is advantageous but not a necessity

Behaviours and skills

Enthusiastic and integrity driven individual, who has the desire to exceed customer expectations
Ability to communicate clearly with the client, no reservations with talking on the phone or face to face meetings
Ability to operate based on own initiative and drive
Excellent communication and ‘people skills’
Good planning and organisational skills
Good IT skills
Excellent multi-tasking skills
Product knowledge would be beneficial

Opportunity for all

We welcome applications from all and appoint based on merit. We are committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.

Job Types: Full-time, Permanent

Salary: £1.00 per year

Benefits: