Focal Point Peterhead, Scotland
Job description
We are looking for a Focal Point to join our growing team within the Energy division at Score Group, based in Peterhead.
About Score Group
Score Group is a specialist in precision manufacturing, valve supply, automation and management systems and provides complex engineering solutions to customers in multiple markets, including defence, nuclear, aerospace, utilities, and energy. With operations in more than 30 locations, across 5 continents, Score Group supports a global customer base.
About the role
Our Energy division, provides its clients with bespoke quality solutions for Gas Turbine fuel systems and accessories, assisting with the client’s goal of achieving maximum operational efficiency / longevity of their assets. The company is uniquely positioned to support the overhaul & repair of fuel systems and accessories from GE’s Aero Derivative fleet of LM engines. In addition, it holds the exclusive license to manufacture the full range of LM series of industrial gas turbine fuel nozzles and pre-mixers.
The Focal Point is responsible for handling new enquiries and progressing live orders from our global client base, regional Score offices and internal sales team.
You and the role
If you enjoy operating in a fast-paced position and have the ability to multitask, good administration skills, high levels of attention to detail and a passion for providing professional and friendly customer service, then this is a fantastic opportunity for you. You will join the customer support team within a growing company, that values employee development and is committed to providing quality products to their clients.
What we offer
Score Group offers an opportunity with a company that is deeply committed to helping our people to learn, upskill and develop their careers. If you are looking to develop your customer support skills within a fast-paced environment, in a business with excellent growth opportunities across a range of industrial sectors and like the sound of an attractive market-rate salary, contributory pension, benefits and the opportunity to learn from great colleagues, then please review the job outline below - we’d love to hear from you!
Primary responsibilities
- Ensure all work is carried out in accordance with company policies, procedures, standards, and work instructions
- Provide high levelsof support to the client, ensuring they are kept fully updated with the progress of live orders and any relevant requests for quote
- Liaise with your internal client base (production, procurement & engineering teams) where required, to resolve any issues which may be affecting the successful on time delivery of an external client order
- Review of the workshop’s initial inspection findings and transfer that detail into the client quote and issue of the quote direct to the client
- Carry out PO review and update the contract review document
- Input relevant order details into the SAP system, as each order is processed through the facility
- Effectively manage all email traffic and handle any client phone calls
- Ensure each electronic job file is kept up to date with the relevant detail being filed away
- Maintain high levels of communication with the Sales Team
- Attend and participate in weekly production meetings
- Attend and participate in weekly customer support team meetings
- Provide input and reports as necessary to the Customer Support Manager, when requested
- Where required, generate key client weekly status reports and issue to the client base
- Where required, contact clients over aged debt with a view to the debt being successfully cleared
- Support the team in ensuring compliance with the team’s set KPI’s and objectives
- Full awareness of quality procedures
Qualifications
- Previous experience in a similar role, HNC (or equivalent) in administrative or business discipline
Experience
- Coming from a similar “hands on” background could provide beneficial to understanding the technical side of the role in a quicker timeframe
- Previous experience in a sales support or sales administrative role
- Knowledge of rotating equipment is advantageous but not a necessity
Behaviours and skills
- Enthusiastic and integrity driven individual, who has the desire to exceed customer expectations
- Ability to communicate clearly with the client, no reservations with talking on the phone or face to face meetings
- Ability to operate based on own initiative and drive
- Excellent communication and ‘people skills’
- Good planning and organisational skills
- Good IT skills
- Excellent multi-tasking skills
- Product knowledge would be beneficial
Opportunity for all
We welcome applications from all and appoint based on merit. We are committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.
Job Types: Full-time, Permanent
Salary: £1.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Reference ID: SCE 01 - CSCM
