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Are you a Dedicated FM Administrator looking for a new opportunity?

Have you experience working as part of a Hard/ Soft Services Delivery Team?

Are you based in or around Ashford, Kent?

If the answer to the above is yes then this could be the role for you.

Job Overview

Provide dedicated administrative support to a dedicated Mitie site operational team to ensure effective and efficient operation as directed by the site FM Manager. The role will encompass the delivery of wide variety of tasks, with a focus of this role being the deliverance of excellent administrative service.

Main Duties

Efficient clerical and administrative support as required including but not limited to:

• Team stationery supplies
• Purchase Orders & invoicing
• Meet, greet and escort visitors and sub contractors, coordinating meeting room and other requirements
• IT equipment management and records keeping
• Act as the central contact for the team, fielding and redirecting calls where required
• Producing reports for Mitie and Client stakeholders as required/ requested
• Responsibility for ensuring requests from the client for information is managed within the SLA
• Ensure any complaints are acknowledged, investigated and reported on within SLA
• Undertake daily, weekly and monthly reviews of Open Maximo work orders to ensure compliance with SLA/ KPI's
• Ensure all associated paperwork is completed and maintained in an orderly and timely manner
• Assist in the distribution of communication material and presentations
• Any other requirements of Line Manager

What we are looking for

• Demonstrate a proactive approach to delivering excellent customer service to stakeholders.
• Strong team player orientation - cooperative and willing to assist others.
• Proficient IT skills including MS Word, MS Excel and MS PowerPoint, and comfortable with numerical reasoning is essential.
• Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.
• Well organised, with the ability to multi-task, prioritise and manage competing demands. Strong multi-tasking capability, project and deadline oriented.
• Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves.
• Excellent attention to detail and accuracy.

Salary, Package & Benefits

• Salary £25,000 - £30,000 per annum based on experience and qualifications.
• 25 Days Annual Leave + Bank Holidays
• Access to Mitie Mideal's for High Street discounts and savings
• Pension