Flying Start Customer Service Adviser Remote
Job description
Location: Home Based
Salary: £23,810 plus monthly bonus and Vodafone benefits
Hours: Full time 37.5 hours per week rotating shifts between 8am – 8pm Monday to Sunday
At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.
What you’ll do
You will act as a brand ambassador dealing with challenging queries and technical issues our customers may be facing with either their mobile or home broadband services whilst ensuring exceptional customer service is delivered every time.
You will be utilising the tools available to identify, resolve and overcome obstacles that have occurred- Always supporting customers to get the best out of their Vodafone products and services.
- You’ll also be seeking opportunities to talk to customers about any other offers they may be interested in
- Handle challenging conversations, it’s up to you to be resilient and handle their objections as well as delivering a great experience and solving problems in a timely manner.
Who you are
Have excellent communication and listening skills with the ability to empathise and build rapport quickly- Somebody who can take ownership of a customer’s problem and identify suitable resolutions promptly, to ensure a first call resolution
- Technical customer service experience is desirable
- Positive and resilient - able to adapt to the regular changes in policies and process within the role
- IT Literate – confident to navigate and utilise multiple systems
- Technically minded and being able to explain the complicated steps being taken to resolve an issue in a simple way to a customer
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
