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Floor Support Team Leader London, England

Williams Lea

Full Time London, England 34650 GBP ANNUAL Today

Job description

Floor Support Team Leader

Job title: Floor Support Team Leader

Salary: £34,650 per annum plus company benefits

Location: London EC2A 4DN

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 7.5 shifts either starting at 9am or 9:30am.

Williams Lea seeks a Floor Support Team Leader to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The Floor Support Team Leader will ensure the highest level of customer service is provided to our clients by the Floor Support team, providing support to the Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Floor Support Team Leader may cover any combination of the tasks set out below.

The Floor Support Team Leader will coach, develop and manage our assistants.

Key responsibilities

Your remit will include but is not limited to:

Directly supervising the Floor Support Team, tracking all aspects of performance and giving regular feedback to the Business Services Manager
Management of daily workflow, task allocation and deadlines
Maintaining reports and compiling data in preparation for month-end financial duties and Account Review Reports
Fostering a customer service environment and ensuring that all processes reflect this and all staff are appropriately trained, implementing training programmes as required
Participating in the account management programme including attending account review meetings and head of department or client team meetings as required
Developing strong, cohesive, well-informed, multi skilled and well-trained work teams. Ensuring proper resolution of all issues are brought forward by employees
Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all staff using individual career paths supported by Personal Development Plans
Completing monthly Continuous Feedback meetings with all direct reports, including review of dashboards, training plans and performance feedback
Working closely with the wider service Team Leaders to ensure process consistency, improvement and evolution
Reporting and handling of any facilities related on site issues
Management of a variety of office projects
Respond to emergencies to provide necessary assistance to colleagues, contractors and visitors
Be part of the ‘on call’ team for out of hours emergencies
Managing and supervising of contractors on site
Extensive use of software packages

Personal attributes

People management experience is essential
Experience of working in a corporate environment
Experience working on Microsoft Office programmes
Excellent customer service skills, confident in liaising with Clients and strong communication skills
Client-focused approach to service provision through personal commitment to their business
Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
Ability to work under pressure within tight deadlines with flexible approach
Good prioritisation skills
Continual improvement mentality, open and receptive to feedback
Build and grow relationships with key Clients and service users
Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
High level of professionalism
Ability to work well as part of a team of diverse individuals
Use of initiative and able to work proactively
Positive adaption to process change
Awareness and understanding of importance of client perception

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.

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