Floor Supervisor London, England
Job description
We are looking for a strong, diligent and committed Floor Manager to be part of something truly amazing - The Little Yellow Door in Notting Hill from the Little Door and Co Group.
Our existing venues, The Little Blue Door, The Little Orange Door and The Little Scarlet Door - are bustling and critically acclaimed bar restaurants. They are based on much loved fictional flat shares and every element of what we do reflects this unique take on hospitality. The space is styled to feel like walking into someone’s home and the vibe is charming, welcoming and unpretentious.
The venue is in Notting Hill, one of London’s discerning, demanding and buzzing areas. The offering is designed with this clientele in mind and champions quirky, lighthearted fun- underpinned by serious F&B quality and meticulous levels of service. We are looking for someone who enjoys the challenge of consistently delivering faultless shifts, maintaining impeccable standards and managing a variety of different offerings.
The venue is open 4 days a week and weekends until 2am. Due to the venues’ huge popularity, we also offer group menus, canape menus and private dinning offerings.
It is a small, close knit team with a real family feel- an almost uniquely inviting and friendly working environment. We reward passion, skill and dedication; the ability to be meticulous in your work and having fun doing it.
Little Door & Co is a young and growing brand pioneering a different slant on the hospitality industry. Our aim is to create venues which feel like walking into a home by styling them around a fictional flat share. We create an authentic customer experience through a series of house parties & dinner parties in a fun & intimate environment, for those after a homely, neighbourhood style experience. The result is a bar and restaurant concept which is welcoming, inviting and unpretentious.
The Role:
We are looking for a floor manager with eye to detail, strong knowledge in cocktails and expectational service standards. You’ll direct the front of house team’s daily activities and objectives to ensure guest satisfaction, profitability, and a positive, productive and engaged work environment.
Requirements:
·Excellent knowledge of F&B
·Significant experience leading a high-volume, high-quality establishment
·Strong people management skills, ability to set clear objectives, motivate and monitor progress
·Strong business, organisational and analytical skills in a complex, high volume environment
·Understanding of a menu development and implementation of the sales tactics
·Willingness to be flexible and support multiple teams
·Providing outstanding customer service during operational periods
·Operational management of the venue
·Passion for beverage and a creative flair
·Delivering and maintaining set targets by the company
·Responding to guests’ feedback with empathy and generosity
·Ensuring the venue maintains high standards of cleanliness and polish
·Maintaining high standards of quality control and hygiene
·Responsibility over Health and Safety processes
Working hours:
Full time position to include regular late shifts, office days and daytime weekend work.
What you'll get in return:
- Competitive salary
- Staff Food and after work Drink Allowance
- Pension scheme contribution
- High level of responsibility from day one
Job Types: Full-time, Part-time
Part-time hours: 45 per week
Salary: Up to £28,000.00 per year
Benefits:
- Casual dress
- Discounted or free food
- Employee discount
- Flexitime
- Referral programme
- Wellness programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Night shift
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: One location
