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Job description

AVPlacements are delighted to be recruiting for a Passanger Service Agent

Job description

• Provide exceptional customer service in line with the company and partner Airline specific standards to ensure customer satisfaction at every step of their journey.

• Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.

• Check customers in using airline specific automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements and adhering to policies and procedures. Issuing boarding passes and bag tags in line with AAA regulations.

• Follow procedures for passengers with regards to the acceptance of Dangerous Goods.

• Collect excess baggage and any other ancillary revenue partner airlines generate through airline DCS systems, ensuring Gh London cash handling practices and GDPR guidelines are adhered to.

• Ensure that check-in, bag drop, and gates are open and closed on time to achieve on time performance.

• Marshall customers onto and off aircraft in a safe, secure, and efficient manner.

• Board customers onto flights whilst complying with safety and security procedures.

• Always ensure Safety and Security is never compromised.

• Be able to consistently always deliver the highest possible customer service. You will always promote a professional image. As part of the FOH team you will ensure safe, on-time departures for all partner airlines.

About you - Are you focused on putting the customer at the heart of what you do and working in a close-knit team? If so, this may be the perfect job for you!

Desired skills

• Strong communication.

• Preferably face to face customer service experience.

• You will be operating in a busy diverse environment, so you'll need to be able to adapt your communication style to suit your audience.

• Absolute attention to detail

• An optimistic outlook and a genuine 'happy to help' attitude.

• Creative and open-minded, an ability to think outside the box in finding ways to achieve outstanding standards of service.

• Computer literate, we work using several different computer systems (DCS), but don't worry you will be given all the skills to set you up for success.

• Being flexible - unfortunately sometimes things don't always go to plan - cancelations, delays, staff sickness etc. - a willingness to be a team player and help the company out so that we can always deliver on our promise.

This role is being offered on a 30 hour week with a shift pattern of 4 on 2 off

Job Type: Full-time

Salary: From £11.31 per hour

Benefits:

• Company pension

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Experience:

• Sabre or Altea: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: Mark B